This article shows you how to apply a coupon to your Global Order, where to get coupons, and what happens if your order is canceled or refunded.
Note: This guide covers seller-issued coupons applied on the Global Order form. International shipping promotions (such as shipping discount coupons or survey rewards/credits) are applied during Shipping Checkout and may not appear on the Global Order form.
Check your Global Order form and review your product details.
Choose your preferred shipping method: Ship to My Address or Ship to Korea.
Available shipping methods and their fees will be displayed here.
Choose your preferred payment option.
Note: You must complete Steps 2–4 (shipping method, shipping fee, and payment method) before you can enter a coupon code.
In the “Add Coupon” field, enter your coupon code and click “Apply” to activate the discount.
Coupon conditions vary depending on the seller who issued the coupon—please check with the seller for details.
Check the applied coupon name and code.
In the Price Details section, review the discount amount and your total savings.
Depending on the seller’s policy, coupons may apply to both the product price and shipping cost.
In some cases, you may use a shipping discount coupon and a product discount coupon together.
Coupon codes are issued directly by the seller, not by the Global Order.
Global Order coupons can only be used on the seller’s Global Order form and are separate from Delivered Korea’s coupons.
Since sellers manage their own coupons, please contact the seller directly for questions about coupon conditions or reissuance.
International shipping coupons/credits (including some promotional shipping discounts or survey rewards) are applied during Shipping Checkout, so they may not appear as available coupons on the seller’s Global Order form.
If you see “No coupons available” (or the discount stays at $0), it is usually due to coupon type, eligibility rules, or how the coupon was issued/registered.
Check the coupon type and where it can be used: seller-issued Global Order coupons are used on the Global Order form, while international shipping promotions/credits are applied during Shipping Checkout.
Some international shipping discount promotions only apply to eligible purchases (for example, orders placed through Delivered Korea from participating stores). Purchases made directly on the Global Bunjang website may be excluded, so related shipping coupons may not appear at checkout.
For promotions with a minimum purchase requirement, eligibility is based on the combined value of eligible purchases under the promotion conditions (not necessarily the package subtotal shown at Shipping Checkout).
If your coupon status shows “Redeemed,” it may mean the coupon was claimed/downloaded to your account (not necessarily used). If it still does not appear at checkout, please capture a screenshot (or a short screen recording) showing the steps and the “No coupons available” message for review.
If a coupon was issued with the wrong settings (for example, configured for a different service), it may not be usable at Shipping Checkout. In that case, contact support to check the coupon settings and request a replacement if needed.
Promotional shipping coupons must be applied before you complete payment at Shipping Checkout. After payment is processed, coupons generally cannot be applied retroactively, and unused promotional coupons generally cannot be converted into DK Credits.
If you cancel or request a refund, the coupon discount will be deducted from the refund amount (same as other discounts).
For partial cancellations, the coupon discount will be proportionally adjusted according to internal policy.
For more details, please refer to the Refund & Return Policy.