We’ve upgraded our Photo Service with more detailed options. Choose the level that best fits your needs:
Standard ($1.5) → Provides basic photos of your package, helping you identify which order or case it belongs to.
Premium ($4) → Includes detailed shots based on your selection.
Standard Photo Service
$1.5 per package, with 3-4 photos provided.
Includes wide-shot photos of the package exterior (outer box), shipping label, and full contents inside.
If items are sealed inside their original packaging, we will not open them. Photos will be taken as is, with the package sealed.
Premium Photo Service:
$4 per package, for any one of the following service options.
Can choose up to 2 options (max $8).
Up to 10 photos will be provided.
Service Options for Premium Photo Service | Details |
|---|---|
Item Count Proof |
|
Detail Shot (Character/Signature) |
|
Print & Tag Check |
|
Weight Confirmation |
|
For Standard Inclusion, only the front side of magazine photocards will be photographed.If you would like photos of the sides or back, please use the Detail Shot option under Premium Inclusion, and the items will be uploaded in more detail.
The Standard Photo Service provides overview photos of the package and its contents, but it does not cover additional photos of a specific side or a specific detail (for example, the back of a postcard/photocard to check a signature). If you need a clear close-up of a specific side/detail, please request the Premium Photo Service and select Detail Shot (Character/Signature).
Go to your Delivered Korea account and open the relevant package in Warehouse.
In Optional Service, select Photo Service and choose Premium.
Select Detail Shot (Character/Signature) and write clear instructions (which item to photograph, and that you need the back/side showing the signature).
If you first requested the Standard Photo Service and later find that you need more detail (item count proof, close-ups, signature checks, etc.), you may submit an additional request for the Premium Photo Service after reviewing the Standard photos.
Photo Service results are sent to the email address registered to your account. If you cannot find the photos/videos, please check your Spam/Junk folder. If you still do not receive them, contact support and request a resend.
Requests for additional photos beyond the option you purchased are not automatically included and normally incur an extra charge. If you ask for extra photos, the warehouse team may review how the service was carried out and confirm any additional fee before proceeding.
In some cases, proceeding further with Premium Photo Service may carry a risk of slight damage to an item (for example, due to how it is packaged). To avoid unnecessary damage, the warehouse may handle the request using the standard method unless you confirm that you accept the possibility of minor damage and would like to continue.
If an item is factory-sealed or sealed inside original packaging, we cannot open it without your authorization.
If you authorize opening for inspection/photography, the original seal cannot be restored.
Requesting a Photo Service does not necessarily prevent you from requesting other optional services later. If you see an “Option request failed” message when submitting another optional service request, it may be a temporary/system issue.
Try submitting the request again after refreshing the page and logging in again.
If the issue continues, try a different browser or device and re-submit.
If it still fails, contact support with your Package ID and a screenshot of the error so we can review it.