You can review the latest prohibited and restricted items on our website here: [link].
Before ordering and requesting shipment, we recommend checking the restrictions in advance, as they may vary depending on the destination country and shipping carrier.
Please note that customs regulations differ by country.
Delivered Korea does not provide detailed guidance on customs clearance.
For customs-related inquiries, please contact your local customs office directly.
Before you ship, please check your items in this order:
Make sure your item is not on the strictly prohibited list.
Check whether your item can be shipped with your chosen carrier.
Check the rules for your destination country.
Even if certain items are legal in your country, they may still be restricted by international shipping regulations or parcel carriers.
Drugs, narcotics, and illegal substances are strictly prohibited and cannot be shipped under any circumstances.
If an item classified as strictly prohibited, such as flammable materials or ivory, is received at our warehouse:
We will contact you with further instructions. (This applies only to strictly prohibited items, not to items such as cosmetics or shoes that can be shipped internationally but may face customs clearance difficulties.)
Return shipping costs will be your responsibility
Illegal items may be reported to law enforcement authorities
Some items may be shipped only if the required documents are provided, such as:
MSDS (Material Safety Data Sheet) – for perfume, diffusers, and other liquids or chemicals
Drop ball test report – for glasses and sunglasses shipped to the U.S.
You are responsible for preparing all required documents and handling customs clearance directly.
Korea Post K-Packet is a service for small international parcels and is available only for packages up to 2 kg.
K-Packet availability also depends on the destination country. Even if your package is within the weight limit, K-Packet may not be available for certain destinations. For example, EMS and K-Packet are not available for shipments to the United States.
The shipping carriers shown in the Shipping Calculator and on the Shipping Checkout page are displayed automatically based on your package’s weight, dimensions, and destination. If a carrier does not appear, it is unavailable for that package and cannot be manually enabled.
International shipping fees and eligibility can be affected by the billable weight, which is calculated using the greater of actual weight and volumetric weight. Protective packaging (e.g., for posters) can increase package dimensions and reduce available carrier options (including K-Packet).
Package splitting is not supported. Once items are registered together as one package, we are unable to divide them into separate packages for shipment.
Perfume / diffuser: cannot be shipped via EMS, K-Packet, EMS Premium, or Delivered Standard. For FedEx, DHL, UPS, Singapore Airlines, and Aramex, an MSDS is required for the carrier to confirm whether the item can be shipped.
If the required documents cannot be provided, the item may not be accepted for international shipping.
Small perfume sample inserts: if your package includes a small fragrance sample that limits carrier options, you may request to have the sample removed, which can make additional carriers available for shipping the remaining items.
Battery removal requests: if a battery is found and you request removal, an additional battery removal fee may apply. This process may require opening/handling the package, and we do not provide a service to identify or confirm the specific battery type.
Battery warning label (“may contain batteries”): this notice may be displayed due to a system flag. It is not reflected in the customs declaration, so if your item does not contain batteries, you can proceed with shipping using your preferred available carrier.
Item | Restriction |
|---|---|
Cosmetics / hygiene products | Spain: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. United States: Not available via EMS, K-Packet, EMS Premium Mexico: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. Brazil: Cosmetics and shampoo will be seized without ANVISA registration. Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. Vietnam: Manufacturer’s power of attorney and Certificate of Free Sale (CFS) with consular legalization required Morocco: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. France : An Import License is required of consignee. Individual/personal shipments are not accepted. Italy : Customs clearance is difficult. Switzerland : Commercial Invoice must state if the product contains antibiotic drugs (narcotic) or alcohol. If containing alcohol, the percentage of alcohol content and type of alcohol must be indicated. Germany : Shipments containing azoic dye is prohibited regardless of the contents. Norway : Import License required of consignee if containing alcohol. |
Food items | Spain: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. Mexico : Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. Belgium : Food items cannot clear customs. All countries: Not available via EMS, K-Packet, EMS Premium Available via FedEx, DHL (No food items containing meat are allowed.), UPS, Aramex, Singapore Airlines |
Power bank / Standalone battery item | Not allowed via all couriers |
Perfume / Diffuser | Spain: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. All countries: Not available via EMS, K-Packet, EMS Premium, Delivered Standard, UPS Available via FedEx, DHL, Aramex, Singapore Airlines
|
Candle | Spain: Shipping is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. All countries: Not available via EMS, K-Packet, EMS Premium, Delivered Standard, UPS Available via FedEx, DHL, Aramex, Singapore Airlines
|
Products including Batteries | Available via FedEx, DHL, Aramex Lithium batteries : FedEx and DHL allow shipping of up to 2 items containing lithium batteries. Aramex allows only one item containing a lithium battery per package. AA / AAA / cell batteries : Available via FedEx, DHL, Aramex Not available via UPS, Delivered Standard, EMS, K-Packet, EMS Premium, Singapore Airlines |
Contact lenses / sunglasses / glasses | United States: Not available via EMS, K-Packet, EMS Premium. A drop ball test report is required. All countries: Not available via Delivered Standard Available via FedEx, DHL, UPS, Singapore Airlines, Aramex EMS, K-Packet, EMS Premium: available for countries other than the United States |
Used mobile phones (IMEI required) | Not available via UPS, Delivered Standard, K-Packet, EMS, EMS Premium, Singapore Airlines Available via FedEx, DHL, Aramex (FedEx and DHL allow up to two used mobile phones per package, while Aramex allows only one used mobile phone per package, may vary by country) We Buy only. Personally purchased used mobile phones and new mobile phones are not allowed. Germany: Shipping of used mobile phones is possible, but customs clearance may be difficult, with a risk of the package being returned or disposed of by customs authorities. |
Toothpaste and mouthwash (Items intended for oral use) | All countries: Not available via Delivered Standard |
Quasi-drugs, such as adhesive bandages and medicated ointments | All countries: Not available via Delivered Standard |
Items such as cosmetics, perfumes, shoes, and food can generally be shipped, but customs clearance may be difficult depending on the destination country.
Additional restrictions may apply to items or countries not listed above.
If you order or request shipment of items that are difficult to clear through customs, your package could be returned or disposed of by customs authorities. In such cases, compensation cannot be provided.
We recommend reviewing the list of items subject to customs restrictions before placing an order or requesting shipment. If you are unsure about any restrictions, please contact your local customs office directly for clarification.
Courier | Restriction |
|---|---|
EMS / K-Packet | Not available for U.S. shipments |
UPS | Pet food, pet treats, pet supplies not allowed |
EMS Premium | Pet food, pet supplies, medical devices (sunglasses, prescription glasses, contact lenses), kitchenware, and cosmetics not allowed |
Country | Restriction |
|---|---|
Spain | Cosmetics, food (including supplements), perfume, and diffuser are not allowed For low-value items (under USD 4), invoice may be required If the invoice amount differs from the actual purchase price, an invoice may be requested |
Mexico | Shoes, cosmetics, and food are not allowed Products that come into contact with skin require sanitary permit documents issued by Mexican authorities. |
Brazil | Cosmetics, shampoo, and health supplements will be seized without ANVISA registration.Used goods cannot be imported. |
Vietnam | Cosmetics require a manufacturer’s power of attorney and a Certificate of Free Sale (CFS), with consular legalization by the Vietnamese Embassy in Korea. |
Morocco | Some items require health certificate authorization (Cosmetics). |
United Kingdom | For low-value items (under USD 4), invoice may be required. If the invoice amount differs from the actual purchase price, an invoice may be requested |
Australia | Items from multiple sellers cannot be declared together in one shipment (1 seller = 1 consignment).Trading cards: the purchase history and actual transaction value must be declared accurately. Shipments with items from multiple sellers will be returned. |
Belgium | Food items cannot clear customs. |
Türkiye | Accurate Turkish ID / Tax ID (Vergi Kimlik No.) / Passport number (for foreign recipients), along with a reachable mobile phone number, must be provided. Korea Post - A notarized power of attorney and a valid tax number may be required. Without these documents, customs clearance will not proceed. The customer must agree to the possibility of return and additional charges. |
Switzerland | Due to PMC (Precious Metal Control) regulations, Shipping of precious metals are not supported. Gemstones and high-value jewelry are also not allowed. Cosmetics - Commercial Invoice must state if the product contains antibiotic drugs (narcotic) or alcohol. If containing alcohol, the percentage of alcohol content and type of alcohol must be indicated. |
Germany | Used mobile phones cannot be cleared through customs. Shipments containing azoic dye is prohibited regardless of the contents. |
Norway | Cosmetics - Import License required of consignee if containing alcohol. |
France | Cosmetics - An Import License is required of consignee. Individual/personal shipments are not accepted. |
Italy | Cosmetics - Customs clearance is difficult. |
Delivered Korea does not assist with customs clearance
All required documents must be submitted directly by the customer
“You Buy” service does not accept items ordered from overseas websites or items imported into Korea from abroad, regardless of the reason.
Orders containing restricted or prohibited items may be canceled without notice
Additional restrictions may apply depending on the destination country, carrier, and item category.