Delivered Protection Has Launched!

Delivered Protection is included with the Premium Handling Plan to help cover eligible shipping-related issues such as:

• Damage during shipping

• Lost packages

• Wrong items received

• Missing quantities

Included with Premium Handling Fee(USD $5 / order)

Includes:

• Delivered Protection coverage  - NEW!

• Detailed inspection (condition & contents)

• Inspection video provided

Shipping Damage or Loss

• Coverage may apply if products are damaged or lost during international shipping.

Wrong or Missing Products

Coverage may apply if:

• Wrong items arrive

• Quantities are missing

• The received product is clearly different from the product page

Delivered Protection generally does not cover:

• Product malfunctions

• Electronics requiring functionality testing

• Assembly-related issues

• Cosmetic defects already visible on the product page

• Authenticity or counterfeit-related claims

• Minor packaging damage

• Subjective color differences

Important Notes

• Compensation requests must generally be submitted within 14 days after delivery

• Exchanges or replacements are not provided

• International shipping fees and customs duties may not be refundable

• Compensation applies only to eligible Premium Handling orders

Please prepare:

• Photos of the package exterior

• Photos clearly showing the issue

• Optional unboxing video

Then contact our support team through chat service: https://www.delivered.co.kr/en/contact-us