What do I do if the order has not arrived or is lost in transit?

If you do not receive the item within 5 days after receiving the email notifying you that the item has been shipped, please contact us from the "Contact Us" section or chatbot.

We will investigate at FASBEE once, and if the loss of the item has been confirmed that it is a miss delivery as a result of the investigation, we will refund the fee for the lost item.