Shopping FAQ

If an item is refunded due to incorrect item, damaged item or other problems of the item, the shipping fee will be handled as below.

All the items in the order are refunded.

Part of the items in the order are refunded.


There is only 1 item in one order, and the item is refunded.

→ The shipping fee will also be refunded.

There are 3 items in one order, and all 3 items are refunded.

→ The shipping fee will also be refunded.

 

There are 3 items in one order, and 2 of them are refunded.

→ The shipping fee will not be refunded.

Also, please note that if the item is cancelled due to personal reason, the shipping fee will not be refunded. We kindly ask for your understanding.