Category
Cancellation, Returns, Replacements, and Warranty
Is there a warranty for electrical products purchased from FASBEE?
Due to the varying voltage and plug types in different countries, it is difficult to verify the usage environment for electrical products, and therefore, no warranty is provided.How long does it take to receive a refund?
Refunds will be processed within one week of the refund confirmation date. Please note that the time it takes for the refund to appear in your account may vary depending on the payment method. For Credit Card, Apple Pay, and Google Pay It may take 3 to 7 business days for the refund to appear in your account. For PayPal The refund will be reflected in your account immediately after it is processed. For Alipay HK It may take 7 to 14 business days for the refund to appear in your account. For moreWhat should I do if I received a flawed/different item?
If a defect is found after the product arrives, please contact us within 7 days of the delivery date through <Customer Inquiry> or the <Chatbot>. We will provide assistance based on the information you provide. Information Needed When You Contact Us 1. 2-3 photos the flaw can be confirmed 2. the barcode of the individual packaging of the flawed item (please refer to following picture) Notes - Please contact us in 7 days from you receive the item. If we do not receive your contact and the requireAbout the refund of shipping fee
If an item is refunded due to incorrect item, damaged item or other problems of the item, the shipping fee will be handled as below. Refund for shipping fee All the items in the order are refunded. No refund for shipping fee Part of the items in the order are refunded. --- e.g. There is only 1 item in one order, and the item is refunded. → The shipping fee will also be refunded. There are 3 items in one order, and all 3 items are refunded. → The shipping fee will also be refunded. There are 3 itCan I change the size or color of my order?
Please note that the size and color cannot be changed after the order is confirmed. Make sure to choose the correct size and color before placing your order.Can I return or exchange the items from my order?
Please note that we do not accept returns or exchanges for items due to personal reasons unless the items are flawed. Please make sure to review your order carefully before placing it.