ALF Chat List

You can check the chats being handled by the AI agent, ALF in your inbox. Monitor how ALF is responding in real-time.

Chats are categorized as "Open" or "Closed" based on whether ALF is assigned.

• Open status

  • Displays all types of chats where ALF is the assigned agent and actively handling the chats:

    • Not yet connected to a human agent.

    • ALF is handling the chats through another workflow, even if connected to a human agent.

• Closed status

  • Shows chats where ALF's handling has ended, such as when the customer requests to connect to an agent or clicks the "Not Helpful" button:

    • ALF was the assigned agent, but the customer is now waiting for a human agent.

    • ALF was the assigned agent, and a human agent has been assigned to the chats.

You can sort chats by the most recent or the oldest first. The sorting criteria differ based on the chat status.

• Open status: Sorted by the time the customer last asked ALF a question.

• Closed status: Sorted by the time of ALF’s last response.