ALF Chat List

You can check the chats being handled by the AI agent, ALF in your inbox. Monitor how ALF is responding in real-time.

Chats are categorized as "Handling" or "Not handling" based on whether ALF is assigned.

• Handling status

  • Displays all types of chats where ALF is the assigned agent and actively handling the chats:

    • Not yet connected to a human agent.

    • ALF is handling the chats through another workflow, even if connected to a human agent.

• Not handling status

  • Display chats where ALF ended the session either because the customer pressed the 'Not Helpful' button or explicitly requested to connect to an human agent.

    • After ALF handled, the customer is connected to an human agent and is awaiting response.

    • After ALF handled, a human agent has been assigned to the chats.

You can sort chats by the most recent or the oldest first. The sorting criteria differ based on the chat status.

• Handling status: Sorted by the time the customer last asked ALF a question.

• Not handling status: Sorted by the time of ALF’s last response.