Category
ALF Customer
The Channel Talk's AI agent, ALF responds to customer inquiries on behalf of the agent.
What is ALF ?
As of November 1, 2024, the ALF beta service will end and charges will be applied based on usage. (→ Learn more about the official launch of ALF) What is ALF? ALF is an AI agent that handles simple and repetitive inquires for you. Depending on the question and context, it can autonomously suggest features that may be useful to users. - ALF handles simple and repetitive inquiries, freeing agents from the task of verifying and managing them. This reduces the agents' workload on straightforward que
FAQ
What is FAQ? This feature enables you to pre-register commonly asked questions within Channel Talk. Our AI agent, ALF, can then respond to these inquiries by drawing upon the answers provided in the FAQ. (→ ALF Guide) How to create FAQ - [Channel settings] - [Chat] - [FAQ] - [+ Create new FAQ] 1. Language: Select the language you want to create the FAQ in. 2. Question: The question can be up to 100 characters long, regardless of the language. 3. Additional Questions: You have the flexibility to
ALF Chat List
You can easily view all chats handled by ALF at a glance.