What is Documents?
This feature helps you manage documentation like how-to guides, blogs, release notes, and more within Channel Talk and publish them to your website.It's a feature that helps you manage documents such as how-to guides, blogs, release notes, and more within Channel Talk and publish them on your website. Our AI agent, ALF, can learn the information in your documents and use it when responding to customers.
Create, publish, and chat in one place
Easily create documents, publish them to your website, and utilize them in your chats.
No more jumping back and forth between platforms - write an article in Channel Talk and publish it directly to your website. Copy the link to any part of the article on your website and use it in your chats.
ALF learns and utilizes documents (Coming Soon - July)
Our AI agent, ALF, will learn the data in your articles and use it to help you interact with your customers. You can also turn ALF on and off per article.
Manage documents in multiple languages
If you're serving a global audience, you can write and manage articles in multiple languages.
Is there a cost associated to Documents?
You can create an unlimited number of articles on the free plan, but you can't publish them to your website. The paid plan gives you access to all of Document's features.
Can all agents edit documents?
Unless you've set roles for your channel, all users can create and edit documents.
Path to set roles: [Channel settings] - [Teammates] - [Role] - [Add a role].
Managers with roles that don't have the "Edit articles" permission can't create or edit spaces or articles.