You can review the outbound message history via SMS/LMS, emails, and Kakao Info-talk from Follow-up notifications and marketing.
Filter by date: see the sending log by month
Filter by condition:
All: all sends made to Channel Talk in the current month
Marketing - Campaign: the sending log by a specific campaign
Marketing - One-time: the sending log by a specific one-time message
Number of sends: the total number of sends that meet the filtering criteria and the costs per medium
Sending log by date: Click on a date to see the detailed log for that date
Type: shows what functions sent the messages (e.g. marketing campaign, Follow-up notification)
Status: shows whether messages were sent or not. You can see the failure reason by hovering over the question mark on the right.
Delivery: shows the delivery method. It can be SMS, LMS, email, or Kakao.
Contact Info: a recipient’s email or mobile number
Post log is available up to 1 year(365 days).
The monthly amount shown is the amount used in the month you review (from the 1st to the end day of the month) which may be different from the amount used during the billing period.
Download is available in XLSX or JSONL format.
You can check the delivery status of each individual SMS and Alimtalk message.
Sent: The message has been successfully delivered.
Excluded: The message was filtered and not sent based on Channel Talk's internal criteria, such as integration info errors or exceeding usage limits.
Failed: Channel Talk requested the message to be sent, but it was filtered and not delivered by the message service provider (vendor) due to reasons like carrier issues or the recipient’s device settings.
How to Check Reasons for Exclusion or Failure
Go to [Channel Settings] - [Subscription & Billing] - [External Transmission History].
Click the specific date you want to view.
Hover your mouse over the question mark (?) icon next to the [Failed] status to see the specific reason for exclusion or failure.
[Excluded] Reasons and Detailed Information
Code | Reason | Description |
|---|---|---|
10000 | Invalid user or contact info | |
10001 | Duplicate contact | The message has already been sent to this contact. |
10002 | Integration error | Errors including disconnected external messengers or blocked services. |
10003 | Not on a paid plan | The paid plan was suspended before the message was sent via Marketing or Workflow. |
10004 | Usage limit reached | Reached the PU (SMS, Social Media) limit. |
10005 | Usage limit reached | Reached the marketing message limit (1,000) during the Free Trial. |
10006 | Unsubscribed from marketing | The recipient has opted out of promotional SMS/emails. |
10007 | Message restriction | Alimtalk is not sent when a team member starts a conversation first via 'Open New Chat'. |
10008 | Message restriction | SMS is only supported in South Korea, Japan, and North America. |
10999 | Other internal system error | |
11000 | Sender profile required | North American recipients require a North American phone number to receive messages. |
11001 | Sender profile required | Missing a marketing sender profile (Sender ID, North American phone number). |
11002 | Twilio usage limit reached | Exceeded the daily usage limit for Twilio. |
11999 | Other internal system filtering | |
ME09 | Uncertain delivery status | Delivery status is uncertain due to the user’s device environment at the time of sending. |