User Guide

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Macros

Streamline the process of responding to frequently asked questions by creating macros. This maintains a consistent tone and approach, regardless of which manager is answering.

How to Create a Macro

Create Macro

  1. Through Channel Settings

  • You can create your template [Channel settings] - [Chat] - [Macros] - [+ Macros],

  • You can always edit existing Macros

  1. Through Inbox

  • If there is a message which you would like to save as a macro during a customer chat, hover your mouse over the message and click the [Create macro] button.

Commonly Asked Questions

I would like to download my macros as an excel file or sort them by category.

  • Currently, we do not support categorization or download features to excel. If you would like to manage marcos by category, you can divide them into broad categories through macro titles, such as ‘Delivery_Incorrect Delivery’, ‘Delivery_Delayed Delivery’, etc.

  • Furthermore, we are currently listening to suggestions for our customers and can implement such features in the future.