Category
AI
Introducing AI features that help you reduce repetitive inquiries and focus on what is truly important to your team.
ALF customer
8 articles
Suggestions
'Suggestions' is a feature where AI analyzes ChannelTalk's conversation data to automatically suggest creating new document articles referenced by ALF, or improving existing articles. Simply review the suggestions and approve or reject them to apply changes directly to articles, allowing ALF to answer with more accurate and up-to-date knowledge.
AI Add-Ons
When a chat is ended or snoozed, AI summarizes the conversation, making post-chat processing quick and easy.
Workflow
Workflow is a powerful feature that automates the inquiry process from start to finish by building customized scenarios by customer and by situation, just like Legos. Through customized scenarios and AI, you can both improve the customer experience and increase the efficiency of your inquiry response.8 articles