User Guide

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Quick Publish

With the Quick Publish feature, you can launch an ALF experience instantly using only your web page content—no complex setup required.

What is Quick Publish?

Quick Publish allows you to activate ALF easily without setting up workflows or uploading documents.

It’s perfect when you want to try out the ALF chatbot quickly without investing too much time or resources.

When to Use Quick Publish

  • When you're in the early stages of adopting Channel Talk’s AI features and want to test ALF right away

  • When your FAQ or document base (like RAG documents) isn’t ready yet

Key Features

1. ALF starts without any workflow

  • Visitors can start chatting with ALF as soon as they click the chat button—no need to configure any workflow scenarios.

2. Uses only the content of the current web page

  • ALF generates answers using the content (HTML) of the web page the customer is viewing.

  • Even without pre-prepared documents like FAQs or Articles, ALF can respond based on what's available on the current page.

How It Works

  1. When a visitor clicks to ask a question, the chat window opens instantly with a greeting message from ALF.

  2. Once the visitor submits a question, ALF automatically responds using:

  • The visible content (text/buttons) on the current web page, and any available documents (Articles, FAQs, etc.) f they exist

  • Scope of Page Content Reference

    • Only the content of the webpage at the time the customer clicks the [Contact Us] button in the chat lounge is referenced.

    • Images on the page are not included as reference.

Basic Settings

  1. Enable/Disable Quick Publish

  • Go to [AI > ALF Customer > Publish > Quick Publish] to toggle this feature.

  • Quick Publish takes priority over the "Start a new chat via chatbot" trigger workflows. Once enabled, the ALF screen will show first, even if you have other workflows configured.

  1. Greeting

  • Set the first message that customers will see when they click the chat button. If left blank, the system will use the default greeting message set in your channel settings.

  • You can also enable [Add Translations] to automatically show the greeting in the customer's preferred language.

  1. Allow Agent Connection

  • If a customer clicks the “Not helpful” button or explicitly requests an agent, you can choose whether to allow the handoff to a human agent.

  • ON: Show the “Connect to agent” button to customers

  • OFF: Display a message saying agent support is not available

Advanced Settings

  • Page Filtering

    You can display Quick Publish on specific pages. Additionally, you can choose which pages to display or hide when using Quick Publish.

    • Example: Enabled on homepage / Disabled on checkout page

  • Filtering

    Control whether Quick Publish appears based on customer conditions. Provide a personalized ALF experience depending on the customer's segment.

    • Examples:

      • Login status (logged-in / Not logged-in)

      • Customer tier (VIP / Regular)

      • Customer tags (purchase history, cart items, etc.)

      • Language (based on device or browser settings)

  • Scheduling

    Display Quick Publish based on your business hours.

    • Example:

      • During business hours (09:00–18:00): show workflow that connects to live agents

      • Outside business hours: enable Quick Publish with ALF

Important Notes

Privacy Protection

Quick Publish generates a response based on the content of the webpage the customer is currently viewing.

To prevent personal information from being used in the ALF response, the following safeguards are applied.

1. Text-based PII masking

  • If sensitive data (e.g., phone numbers, emails, social security numbers, credit card info) appears as text on the page, the system automatically detects and masks it to ensure ALF doesn’t access or display it.

2. Input field PII masking

  • Any information entered by the customer in input fields (e.g., ID, password, email, phone number, credit card number) is also automatically classified as sensitive and masked, preventing ALF from recognizing or including it in its responses.

These safeguards are designed to block sensitive data based on common patterns, but in rare cases, certain exceptions may not be fully filtered.For this reason, we recommend disabling the Quick Publish feature on pages that may contain personal or sensitive information—such as My Page, order history, or account details.

  • You can configure these exceptions via: [Quick Publish > Advanced Settings > Page Filtering > Exclude specific pages]

FAQs

What’s the difference between Workflow and Quick Publish?

Workflow is designed for building more complex and flexible automation scenarios. It allows you to configure ALF actions and response guides in detail based on specific conditions and use cases.In contrast, Quick Publish is useful when you want to activate ALF responses quickly with minimal setup.

How is Quick Publish billed?

When a response is generated through Quick Publish, a fee is same with the standard ALF billing policy.

Can I set a separate persona just for Quick Publish?

Setting a dedicated persona or response guide exclusively for Quick Publish is not supported.Responses are generated based on the existing Set Persona and Custom Description configured in the ALF settings.

Can ALF responses in Workflow also reference webpage content (HTML)?

Currently, only Quick Publish allows ALF to reference the content (HTML) of the webpage the customer is viewing.This functionality is not yet supported in ALF responses triggered through Workflow actions. Support for this feature may be considered in the future.

Can I use Quick Publish in external messaging channels?

Unfortunately, in the current version, Quick Publish is not available for external messaging channels such as Kakao Talk or Naver Talk Talk.It is currently limited to inquiries coming through your website, and support for external channels may be considered in the future.