Offline Service

As we provide offline purchase assistance, please submit a request, and our offline team will review the order. An offline OFM should provide at least 2 business days to be completed. If the request needs to be completed within 24 hours of submission, this will incur a priority fee of 15,000 KRW on top of the OFM service fee. The offline service fee is as follows:

(30,000 KRW for 1st hour + 15,000 KRW per additional hour) x number of staff + 3% of the total item value.

Generally, lucky draws and birthday cafes take 1 hour or less. However, venues that have restrictions on entry can take anywhere between 1 to 12 hours, depending on the situation.

The time spent will be rounded up by the half-hour. For example, if 2 staff members spent 1 hour and 10 minutes at the venue, the commission is (30,000 KRW + 0.5 hours x 15,000 KRW) x 2 or 75,000 KRW.

Travel time will not be counted. The timer starts when we arrive at the venue.
Entry tickets for the event will be charged separately from our fee (if applicable).
Requests outside Seoul may be rejected.
There may be additional delivery fees from the shop, depending on the situation.
Cancellation will not be possible once the items have been purchased.
You may adjust the purchase list up to 12 hours before the team visits the event.
If there are multiple requests under the same event, our team may go there all at once. If there is a purchase limit per visit/person, purchase benefits will still be distributed per order.
If we were unable to purchase any items as they were out of stock, we will still have to charge the service fee.

FAQ

Proxy Fansign Vs Offline

Proxy Fansign is when our staff will need to attend the event on your behalf without making any purchases during the event, they will often take pictures and videos to share with customers. Offline, on the other hand, requires our staff to make a purchase and pick up and/or deliver an item for the customer.

Can I still cancel the Offline OFM request after submission?

If a reservation or scheduled visit has already been made, and/or less than 24 hours before the visit, there will be a cancellation fee of 15,000 KRW + 5,000 KRW ticket reservation fee (if applicable). This is to prevent unnecessary cancellations as our team needs to free up their schedule to complete the request. For more information, please contact our support team.

Why am I still being charged even though the team wasn’t able to secure any items for me?

Popular stores might have a limited quantity of items. As much as we would like to secure all of the items requested, in some unfortunate situations, items may not be able to be secured at all. Service fees will still be charged as our team has spent their time and effort to provide the service.

What if the venue is outside Seoul?

For requests not within the Seoul area, please contact us via our support channel. We will need to check if we have staff available to attend. Additional transportation fees will be charged if the request is accepted.

Can I purchase the items online and have the team pick them up on-site?

Yes, as long as the organizer or shop allows another individual to pick up the items on your behalf, our team can pick them up for you. The standard offline fee will be applied.

Can I have the team deliver items/letters to a shop/agency for the idol on my behalf?

It will depend on whether the shop/agency will allow the direct delivery of goods. In most cases, agencies only accept domestic shipping. If direct delivery is possible, our team can deliver the items on your behalf. The standard offline fee will be applied.

Can I submit a request for a time-sensitive order before the item information is released?

You can submit the OFM in advance and edit the request once the item information is released.

Can I have the food/snacks from the event shipped to me?

Unfortunately, we cannot ship out the snacks to you as they have a high risk of being rejected due to rotting.

What if I need to have something purchased on-site urgently?

Please submit an offline priority request. This will incur a 15,000 KRW fee. Please note that if we have other requests (regardless of whether they are priority or not) for the same venue, orders will be purchased in the order they were submitted.