Category
Order For Me Service
What is Order For Me?
OFM Service (Order For Me) is a service where we will purchase the items on behalf of our customers. All OFM packages are only for international shipping. Domestic shipping will not be available during shipping requests. We only accept requests with a safe payment method, such as a credit card transaction.What are the different types of Order For Me?
Online-Regular: Standard type of request. The order will be processed within 2 business days (weekends & holidays not included) Online-Priority: Order will be processed within 24 hours (weekends included). Recommend for time-sensitive orders. Offline: Events you'd like us to visit and/or purchase items on your behalf Proxy Fansign: Event that requires our staff to attend on your behalf, such as Fansign Event, Cafe Event, Showcase Event, etc. Bunjang (submitted by request): Please submit one formOnline Service (Regular & Priority)
Sometimes, websites might be too difficult to understand or may not accept international payments. It could require Korean citizenship, a Korean phone number, or a Personal Customs Clearance Number (PCCN). Online OFM is a service where our purchasing team will order the items you want to buy on your behalf. - For orders related to events (Luckydraw, Fansign, etc.) You cannot get a refund, cancel, and/or change the information once it has been submitted. - If cancellation is possible after we purProxy Fansign Service (Face-to-Face Fansign)
Proxy Fansign service is a service where we attend a fansign event on your behalf. We will provide pictures and videos taken during the event if permitted. The price is as follows: Regular fees + 10,000 KRW for application + 30,000 KRW attending fee (only charged if won) - This service is only available within the Seoul area. - Our team will contact you regarding the results within 24 hours after the winner’s announcement. - An additional 15,000 KRW will be charged per hour after the second hourPurchasing during the event (Proxy Fansign Service)
If you would like to make a purchase during the event while our attendees is there, please inform our team in advance and the following policy will apply: - The maximum amount allowed per staff to purchase: 100,000 KRW - Number of group that each attendee can purchase/attend: 1 - Maximum number of purchase rounds that each attendee can line up: 5 If you would like to purchase more than the given allowance, please submit multiple requests. *If outsiders can purchase without attending or participaOffline Service
As we provide offline purchase assistance, please submit a request, and our offline team will review the order. An offline OFM should provide at least 2 business days to be completed. If the request needs to be completed within 24 hours of submission, this will incur a priority fee of 15,000 KRW on top of the OFM service fee. The offline service fee is as follows: (30,000 KRW for 1st hour + 15,000 KRW per additional hour) x number of staff + 3% of the total item value. Generally, lucky draws andWhat is Bunjang?
Bunjang is a used goods platform and the go-to site for exchanging celebrity merchandise. You can purchase items right away via the Bunjang Tab. If you would like our team to contact the seller to inquire about the price or receive pictures of the item, please submit a Bunjang OFM request.When do I pay for the Order For Me service?
Once your request has been submitted, you will be required to complete the payment for the items you wish to purchase. After the payment has been received and confirmed by the system, our team will then proceed with your request. Our Service fee and any other additional charges (such as a delivery fee) will be invoiced separately, and you will have to complete the payment before having the items shipped out. If you are having trouble completing the payment, please refer to the link below. https:OFM Excess Fees
The OFM excess fee charged is the delivery fee that was paid to the shop in order to have the package shipped to our warehouse. The OFM service fee will be charged depending on the total value of the OFM.Cancellation after purchase
Once we process and purchase your request, you can no longer request a cancellation. However, if the shop allows cancellation (ex., it hasn't been shipped out yet) and you would like to cancel it, there will be a cancellation fee of 10,000 KRW + our service fee. Please contact our support team via KakaoTalk. *For orders related to events (luckydraw, fansign, etc.) You CANNOT get a refund, cancel, and/or change the information once it has been submitted.