SNKRDUNK Help Center
💡Topics and Top FAQs💡
Can I Sell on SNKRDUNK?
The selling function is only available on the Japan version of SNKRDUNK. Please note that the selling function is not available on the international version of SNKRDUNK. If you are located in Japan, you can list items for sale by using the Japan version of the SNKRDUNK. Please also note that items must be shipped within Japan and only from the name and address that match your registered account information. Thank you for your understanding and continued support of SNKRDUNK.[Important Notice] Shipping Delays for Certain Item Categories
Thank you for using SNKRDUNK. Due to the recent release of new items, we are currently experiencing a significant increase in the number of transactions and in-store product drop-offs.As a result, transactions in certain categories may take approximately one additional week to complete due to delays in authentication and shipping. We sincerely apologize for the inconvenience and concern this may cause.We are currently reinforcing our authentication operations to minimize the delay and are makingCan I buy from my country?
SNKRDUNK is currently available for customers in the following countries and regions: 🇯🇵 Japan 🇰🇷 South Korea 🇹🇼 Taiwan 🇭🇰 Hong Kong 🇸🇬 Singapore 🇦🇺 Australia 🇳🇿 New Zealand 🇺🇸 United States 🇨🇦 Canada *In some regions, SMS verification may not be supported even if the country is listed as a supported destination. If you are located in a country where SNKRDUNK is not currently available, you can still purchase our products through one of our partner e-commerce platforms listed on the following page: - HowCan I cancel my order?
We cannot accept cancellation requests after you have placed an order, as it will cause inconvenience to the other party of the transaction. We cannot accept cancellation requests even in the case of operational errors such as wrong size selection, etc. Please check the details of your purchase carefully before making a purchase. Orders where the item is not shipped by the seller after the shipping deadline If an item is not shipped by the seller after the shipping deadline, the order can be canHow much are customs duties and taxes? (e.g. GST)
Since customs duties vary from country to country, we cannot give you a definite answer. We apologize for the inconvenience, but please contact the local customs office in your country for more details. Please note in advance that customs duties are not included in the total purchase price, except for the countries listed below. --- IMPORTANT: Customs duties and taxes are included in the total purchase price for the following countries: - United States - Canada - Singapore - Australia - New ZealGuidelines
Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.How to add items to the cart
By adding items to the cart, you will be able to buy multiple items at once and have them shipped together. Please note that your order will not be confirmed until your payment is completed. Additionally, adding items to your cart does not prevent other users from buying them before you, as all items can be purchased by anyone before payment is finalized. Please note that currently only sneakers and trading cards (boxes/packs and singles) can be added to your cart. We are working on adding otherCategories
![[Important Notice] Shipping Delays for Certain Item Categories](https://cf.channel.io/thumb/825x432,cover,webp/document/spaces/8373/usermedia/689435cec49e8c18f1ab)
Guidelines
Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.16 articlesBuying
FAQs for buyers21 articlesCart orders
FAQs about cart orders5 articlesProduct sizing
FAQs about product sizing5 articlesShipping
Our SNKRDUNK warehouses are located in Japan and Singapore. If you want to know more about shipping, please click here!21 articlesCoupons
FAQs about how to use coupons.8 articlesAccount settings
FAQs about account settings.17 articlesTax & Duty
FAQs about Tax & Duty3 articlesRefund Requests
FAQs for Full compensation.6 articlesChange in the automatic transaction cancellation deadline
Thank you for always using SNKRDUNK. We would like to inform you that we have decided to make some changes to the specifications regarding transaction cancellation. The timing of automatic cancellation when the item is waiting to be shipped by the seller has been changed. From now on, the specification will be that the transaction will be automatically cancelled after 30 days after the day the transaction started if the seller does not ship the item. The following is a guide to the details of th[Important Notice] Shipping Delays for Certain Item Categories
Thank you for using SNKRDUNK. Due to the recent release of new items, we are currently experiencing a significant increase in the number of transactions and in-store product drop-offs.As a result, transactions in certain categories may take approximately one additional week to complete due to delays in authentication and shipping. We sincerely apologize for the inconvenience and concern this may cause.We are currently reinforcing our authentication operations to minimize the delay and are makingCan I Sell on SNKRDUNK?
The selling function is only available on the Japan version of SNKRDUNK. Please note that the selling function is not available on the international version of SNKRDUNK. If you are located in Japan, you can list items for sale by using the Japan version of the SNKRDUNK. Please also note that items must be shipped within Japan and only from the name and address that match your registered account information. Thank you for your understanding and continued support of SNKRDUNK.