SNKRDUNK Help Center

💡Topics and Top FAQs💡

[System Maintenance Notice – 4th August (Mon) JST] Temporary Service Outage (1–2 Minutes)

Thank you for using SNKRDUNK. We will be conducting system maintenance around 4:00 PM JST on Monday, 4th August 2025. As a result, SNKRDUNK services will be temporarily unavailable for approximately 1–2 minutes. Schedule The temporary downtime will occur for about 1–2 minutes sometime between 4:00 PM and 4:30 PM JST on 4th August (Mon), 2025. *Please note that the timing may vary slightly depending on the progress of the work. Impact All SNKRDUNK services will be temporarily unavailable during t

Important Notice: Suspension of Listing Function on SNKRDUNK Global App (Purchases will remain available as usual)

We sincerely thank you for your continued support of SNKRDUNK. This notice is to inform you that, as part of a shift in our warehouse operations, the listing feature for sneakers on the SNKRDUNK Global (English) App will be suspended. Moving forward, all authentication and shipping processes will be handled at our Japan warehouse in order to further enhance service quality. Purchasing will still be available as usual, and we encourage you to take full advantage of the improved experience. In add

Can I buy from my country?

SNKRDUNK is currently available for customers in the following countries and regions: 🇯🇵 Japan 🇰🇷 South Korea 🇹🇼 Taiwan 🇭🇰 Hong Kong 🇸🇬 Singapore 🇦🇺 Australia 🇳🇿 New Zealand 🇺🇸 United States 🇨🇦 Canada *In some regions, SMS verification may not be supported even if the country is listed as a supported destination. If you are located in a country where SNKRDUNK is not currently available, you can still purchase our products through one of our partner e-commerce platforms listed on the following page: - How

How long does it take for an item to be delivered?

It usually takes 5-15 days from the start of the transaction to the completion of delivery to the buyer. After the item arrives at our Authentication Center, we will authenticate the item within 4 days, and deliver it to the buyer within 2-5 days after the authentication is completed. The following number of days is an estimate of the time required for each phase of a transaction. - Time preparation for the seller to ship the item to our office: about 1-4 days - Item arriving at our office: abou

Can I cancel my order?

We cannot accept cancellation requests after you have placed an order, as it will cause inconvenience to the other party of the transaction. We cannot accept cancellation requests even in the case of operational errors such as wrong size selection, etc. Please check the details of your purchase carefully before making a purchase. Orders where the item is not shipped by the seller after the shipping deadline If an item is not shipped by the seller after the shipping deadline, the order can be can

How much are customs duties and taxes? (e.g. GST)

Since customs duties vary from country to country, we cannot give you a definite answer. We apologize for the inconvenience, but please contact the local customs office in your country for more details. Please note in advance that customs duties are not included in the total purchase price, except for the countries listed below. --- IMPORTANT: Customs duties and taxes are included in the total purchase price for the following countries: - United States - Canada - Singapore - Australia - New Zeal

Guidelines

Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.

How to add items to the cart

By adding items to the cart, you will be able to buy multiple items at once and have them shipped together. Please note that your order will not be confirmed until your payment is completed. Additionally, adding items to your cart does not prevent other users from buying them before you, as all items can be purchased by anyone before payment is finalized. Please note that currently only sneakers and trading cards (boxes/packs and singles) can be added to your cart. We are working on adding other

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Guidelines

Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.16 articles