SNKRDUNK Help Center

💡Topics and Top FAQs💡

Important Notice: Suspension of Listing Function on SNKRDUNK Global App (Purchases will remain available as usual)

We sincerely thank you for your continued support of SNKRDUNK. This notice is to inform you that, as part of a shift in our warehouse operations, the listing feature for sneakers on the SNKRDUNK Global (English) App will be suspended. Moving forward, all authentication and shipping processes will be handled at our Japan warehouse in order to further enhance service quality. Purchasing will still be available as usual, and we encourage you to take full advantage of the improved experience. In add

About our shipment locations

Regarding shipment of items from SNKRDUNK, while our main center of operation is in Japan, please note that we have Authentication Centers in both Japan and in Singapore. For this reason, your item may be sent from either Japan or Singapore. Should the seller of the item be based in Japan, your item will be sent directly to our Authentication Center in Japan, but if the seller is based elsewhere, your item will be sent to the Authentication Center in Singapore for authentication before being shi

How long does it take for an item to be delivered?

It usually takes 5-15 days from the start of the transaction to the completion of delivery to the buyer. After the item arrives at our Authentication Center, we will authenticate the item within 4 days, and deliver it to the buyer within 2-5 days after the authentication is completed. The following number of days is an estimate of the time required for each phase of a transaction. - Time preparation for the seller to ship the item to our office: about 1-4 days - Item arriving at our office: abou

Can I cancel my order?

We cannot accept cancellation requests after you have placed an order, as it will cause inconvenience to the other party of the transaction. We cannot accept cancellation requests even in the case of operational errors such as wrong size selection, etc. Please check the details of your purchase carefully before making a purchase. Orders where the item is not shipped by the seller after the shipping deadline If an item is not shipped by the seller after the shipping deadline, the order can be can

How much are customs duties and taxes? (e.g. GST)

Since customs duties vary from country to country, we cannot give you a definite answer. We apologize for the inconvenience, but please contact the local customs office in your country for more details. Please note in advance that customs duties are not included in the total purchase price, except for the countries listed below. --- IMPORTANT: Customs duties and taxes are included in the total purchase price for the following countries: - United States - Canada - Singapore - Australia - New Zeal

Guidelines

Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.

How to add items to the cart

By adding items to the cart, you will be able to buy multiple items at once and have them shipped together. Please note that your order will not be confirmed until your payment is completed. Additionally, adding items to your cart does not prevent other users from buying them before you, as all items can be purchased by anyone before payment is finalized. Please note that currently only sneakers and trading cards (boxes/packs and singles) can be added to your cart. We are working on adding other

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Guidelines

Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.16 articles