If you are not able to receive a "Refer-a-Friend" coupon, check the information below in order to troubleshoot your issue.
Please confirm the following:
・You (the inviter)
・Your friend (the invitee)
have both completed all required steps to be eligible for the referral coupon.
Steps that must be completed in order to receive a coupon
Verify email address
Verify phone number
Register a delivery address in the SNKRDUNK app
If all of the above steps have been completed and the coupon still has not been issued, please ask the invitee to tap the original referral link again.
Re-tapping the referral link (even after signup) should trigger the coupon activation, as long as the invitee is already logged into the SNKRDUNK app.
In case tapping the link does not work, the invitee can enter the 6-digits code included in the invitation link manually.
Check the following page for a Step-by-Step guide on how to manually enter an Invitation Coupon code: How to Enter an Invitation Coupon Code
Q: What if it still doesn’t work?
If you are still not able to receive the coupon, please contact our support team by sending us an email with the details of your issue.