SNKRDUNK Help Center

💡Topics and Top FAQs💡

Regarding the Temporary Unavailability of New Logins

Thank you for your continued use of SNKRDUNK. If you are currently unable to log in, we suggest waiting for a while and trying to log in again later. We apologize for any inconvenience this may cause, and we would appreciate your understanding and patience.

How to add items to the cart

By adding items to the cart, you will be able to buy multiple items at once and have them shipped together. Please note that your order will not be confirmed until your payment is completed. Additionally, adding items to your cart does not prevent other users from buying them before you, as all items can be purchased by anyone before payment is finalized. Please note that currently only sneakers and single trading cards can be added to your cart. We are working on adding other item categories (s

How much are customs duties and taxes? (e.g. GST)

Since customs duties vary from country to country, we cannot give you a definite answer. We apologize for the inconvenience, but please contact the local customs office in your country for more details. Please note in advance that customs duties are not included in the total purchase price, except for the countries listed below. --- IMPORTANT: Duties and taxes are included in the total purchase price only for the following countries: - United States - Singapore - Australia - New Zealand *For Aus

Guidelines

Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.

About our shipment locations

Regarding shipment of items from SNKRDUNK, while our main center of operation is in Japan, please note that we have Authentication Centers in both Japan and in Singapore. For this reason, your item may be sent from either Japan or Singapore. Should the seller of the item be based in Japan, your item will be sent directly to our Authentication Center in Japan, but if the seller is based elsewhere, your item will be sent to the Authentication Center in Singapore for authentication before being shi

What happens if the seller doesn’t ship an item?

To ensure a smooth transaction, we ask sellers to ship their items before the shipping deadline. In the unlikely event that the item is not shipped by the seller after the shipping deadline, the order can be canceled at the buyer's request. If the shipping deadline has passed and you are in a hurry, please consider re-purchasing the item after canceling the order. *If the seller has already shipped the item, the order cannot be canceled even after the shipping deadline. *We will be able to proce

Can I cancel my order?

We cannot accept cancellation requests after you have placed an order, as it will cause inconvenience to the other party of the transaction. We cannot accept cancellation requests even in the case of operational errors such as wrong size selection, etc. Please check the details of your purchase carefully before making a purchase. Orders where the item is not shipped by the seller after the shipping deadline If an item is not shipped by the seller after the shipping deadline, the order can be can