SNKRDUNK Help Center
💡Topics and Top FAQs💡
SNKRDUNK Holiday Specials: Stocking Stuffer & Holiday Hype Pass
When are SNKRDUNK’s holiday events held? Our Holiday Shopping promotions run from December 8th to December 25th (Eastern Time)! 🎁🎄🧦For more details, please check the event page below: - Unbox a Surprise! Every Order Now Includes The SNKRDUNK Stocking Stuffer (A Free, Verified TCG Card) - Keep the Season Stacked: Win a Weekly Holiday Hype Pass ($10 OFF Coupon) Until Christmas! What is the "SNKRDUNK HolidayHype Pass"? This is a weekly raffle event: - Every week, 100 winners will be drawn to receivHoliday season 2025-26: Change in SNKRDUNK Delivery Schedule
A little note—for orders placed between 30th December and 4th January.Current Giveaway Campaigns or Other Promotions on SNKRDUNK
Check our ongoing promotional campaigns! Here is a list of currently ongoing promotional campaigns on SNKRDUNK! - SNKRDUNK Holiday Hype Pass - SNKRDUNK Stocking Stuffer - SNKRDUNK x PayPal Coupon Campaign For more information on how to join, winner announcement date, coupon usage conditions and details about Terms and Conditions, please check the pages linked above directly. If you have questions regarding this campaign, please do not hesitate to contact us via email: information@snkrdunk.comNotice of change in supported OS version for iOS/Android app
Thank you for always using SNKRDUNK. In order to enhance functionality and security, we will be changing the supported OS version for the SNKRDUNK app. The operating systems required for use will be as follows: Supported OS versions for SNKRDUNK app ・iOS 17.0 or later ・Android 10.0 or later If the OS version of your device does not meet the above requirements, you will no longer be able to install new versions of the app after the implementation date of the above-mentioned change. If you wish toCan I buy from my country?
SNKRDUNK is currently available for customers in the following countries and regions: 🇯🇵 Japan 🇰🇷 South Korea 🇹🇼 Taiwan 🇭🇰 Hong Kong 🇸🇬 Singapore 🇦🇺 Australia 🇳🇿 New Zealand 🇺🇸 United States 🇨🇦 Canada *In some regions, SMS verification may not be supported even if the country is listed as a supported destination. If you are located in a country where SNKRDUNK is not currently available, you can still purchase our products through one of our partner e-commerce platforms listed on the following page: - HowCan I cancel my order?
We cannot accept cancellation requests after you have placed an order, as it will cause inconvenience to the other party of the transaction. We cannot accept cancellation requests even in the case of operational errors such as wrong size selection, etc. Please check the details of your purchase carefully before making a purchase. Orders where the item is not shipped by the seller after the shipping deadline If an item is not shipped by the seller after the shipping deadline, the order can be canHow much are customs duties and taxes? (e.g. GST)
Since customs duties vary from country to country, we cannot give you a definite answer. We apologize for the inconvenience, but please contact the local customs office in your country for more details. Please note in advance that customs duties are not included in the total purchase price, except for the countries listed below. --- IMPORTANT: Customs duties and taxes are included in the total purchase price for the following countries: - United States - Canada - Singapore - Australia - New ZealGuidelines
Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.How to add items to the cart
By adding items to the cart, you will be able to buy multiple items at once and have them shipped together. Please note that your order will not be confirmed until your payment is completed. Additionally, adding items to your cart does not prevent other users from buying them before you, as all items can be purchased by anyone before payment is finalized. Please note that currently only sneakers and trading cards (boxes/packs and singles) can be added to your cart. We are working on adding otherCategories
Current Giveaway Campaigns or Other Promotions on SNKRDUNK
Check our ongoing promotional campaigns! Here is a list of currently ongoing promotional campaigns on SNKRDUNK! - SNKRDUNK Holiday Hype Pass - SNKRDUNK Stocking Stuffer - SNKRDUNK x PayPal Coupon Campaign For more information on how to join, winner announcement date, coupon usage conditions and details about Terms and Conditions, please check the pages linked above directly. If you have questions regarding this campaign, please do not hesitate to contact us via email: information@snkrdunk.comGuidelines
Guidelines for SNKRDUNK's Authentication, Inspection standards, and Shipping.16 articlesBuying
FAQs for buyers22 articlesCart orders
FAQs about cart orders5 articlesProduct sizing
FAQs about product sizing5 articlesShipping
Our SNKRDUNK warehouses are located in Japan and Singapore. If you want to know more about shipping, please click here!13 articlesCoupons
FAQs about how to use coupons.8 articlesAccount settings
FAQs about account settings.17 articlesTax & Duty
FAQs about Tax & Duty3 articlesRefund Requests
FAQs for Full compensation.6 articlesCan I Sell on SNKRDUNK?
The selling function is only available on the Japan version of SNKRDUNK. Please note that the selling function is not available on the international version of SNKRDUNK. If you are located in Japan, you can list items for sale by using the Japan version of the SNKRDUNK. Please also note that items must be shipped within Japan and only from the name and address that match your registered account information. Thank you for your understanding and continued support of SNKRDUNK.SNKRDUNK Holiday Specials: Stocking Stuffer & Holiday Hype Pass
When are SNKRDUNK’s holiday events held? Our Holiday Shopping promotions run from December 8th to December 25th (Eastern Time)! 🎁🎄🧦For more details, please check the event page below: - Unbox a Surprise! Every Order Now Includes The SNKRDUNK Stocking Stuffer (A Free, Verified TCG Card) - Keep the Season Stacked: Win a Weekly Holiday Hype Pass ($10 OFF Coupon) Until Christmas! What is the "SNKRDUNK HolidayHype Pass"? This is a weekly raffle event: - Every week, 100 winners will be drawn to receivImportant: Beware of Fake Websites Impersonating SNKRDUNK and Phishing Scams
Thank you for always using SNKRDUNK. We have recently confirmed cases where suspicious emails and social media ads pretending to be from SNKRDUNK are directing users to fake websites (a type of scam commonly known as “phishing”). These fraudulent sites aim to steal login credentials, personal information, and credit card details. ■ How to Protect Yourself from Phishing Scams --- - Check the sender’s email address carefully and be cautious of suspicious or misspelled domains at all times. - If yoNotice of change in supported OS version for iOS/Android app
Thank you for always using SNKRDUNK. In order to enhance functionality and security, we will be changing the supported OS version for the SNKRDUNK app. The operating systems required for use will be as follows: Supported OS versions for SNKRDUNK app ・iOS 17.0 or later ・Android 10.0 or later If the OS version of your device does not meet the above requirements, you will no longer be able to install new versions of the app after the implementation date of the above-mentioned change. If you wish toHoliday season 2025-26: Change in SNKRDUNK Delivery Schedule
A little note—for orders placed between 30th December and 4th January.