Target Audience: All Channel Talk users
On Saturday, May 23, 2026, we will perform a scheduled upgrade to our main database (DB) to improve service stability and strengthen security. The maintenance will begin at 3:00 PM EDT and is expected to take approximately 1 hour.
This upgrade is a proactive measure in response to the end of support for the current AWS database version.
During this time, all Channel Talk services will be temporarily unavailable. Please review the details below and plan your operations accordingly.
We appreciate your understanding, as this is a necessary step to provide a more stable service environment.
Date & Time: Saturday, May 23, 2026, 3:00PM - 4:00PM EDT (approx. 1 hour)
Scope: All Channel Talk services
During the maintenance window, the Channel Talk admin will be unavailable and a maintenance notice page will be displayed. Access will be automatically restored once the maintenance is complete.
During the maintenance window, customers will not be able to start new chat inquiries.
Inquiry Method | During Maintenance | After Maintenance |
|---|---|---|
Default Channel Talk Button (Web) | Button not displayed | Restored to normal |
Custom-built Button (Web) | Button remains visible but does not respond when clicked | Restored to normal |
Channel Talk URL and Ongoing Chat Links (Web) | Maintenance notice page is displayed; inquiries unavailable | Restored to normal |
Mobile SDK (In-app Channel Talk Button) | Button not displayed | Restored to normal |
The following impacts apply to inquiries received through KakaoTalk, Naver TalkTalk, LINE, Instagram DMs, WeChat, and email.
User Type | During Maintenance | After Maintenance |
|---|---|---|
Channel Talk Admins & Agents | Unable to access the inbox | Messages will be received normally. Messages sent during maintenance will appear in the inbox after maintenance. |
Customers (End Users) | Messages can still be sent through external messengers. Automation features such as Workflows and ALF will not operate. | Inquiries can be handled normally. Automation features will operate as expected. |
Note: Messages sent during the maintenance window will appear in the inbox after maintenance is complete. Due to the internal message processing system, the timestamp shown in the inbox may differ from the actual time the message was sent.
Service | During Maintenance | After Maintenance |
|---|---|---|
Documents | Published website spaces will be inaccessible (500 error page displayed) | Restored to normal |
Workflows / ALF / Marketing | Functionality suspended | Restored to normal (see details below) |
Open API | API calls unavailable | Restored to normal |
Workflows that were in progress before maintenance will not automatically resume from where they stopped.
Chatbot triggers: Customers must click Start New Inquiry and begin again from the beginning.
Other triggers: Any workflows interrupted during maintenance will not continue.
If maintenance begins while ALF is generating a response, the response may not be completed after maintenance ends.
If the customer sends another message, ALF will generate a response normally.
Events that occur during the maintenance window will not be processed, and related messages will not be sent.
No charges will be applied.
Marketing messages will resume normally for new events that occur after maintenance.
Scheduled messages during the maintenance window will not be sent.
No charges will be applied.
Messages will not be automatically resent after maintenance. If needed, agents must resend them manually.
You can check maintenance progress in real time on the status page:
A completion notice will be posted on the same page once the maintenance is finished.
During the maintenance window, users attempting to access affected services will see a maintenance notice page.
If you have any questions regarding this notice, please feel free to contact the Channel Team at any time.
Thank you,The Channel Talk Team