Channel Updates

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Notice

[Notice] Temporary Suspension of CoS Skills and Planned Relaunch (Oct 28, 2026)

Who this notice applies to: Channels currently using CoS Skills To make CoS Skills more useful, we will temporarily suspend the feature starting October 28, 2026 (Wednesday). We plan to relaunch an improved version before the end of this year. Your existing skills will not be deleted. They will be temporarily hidden and will be available for you to use again once the feature returns. Other CoS features, including new conversations, scheduling, and memory, will continue to work as usual. Please s

[Important Notice] AI Beta Services, Including ALF Marketing and CoS, to End as Features Officially Launch (Oct. 16, 2026)

Who This Applies To: All channels currently on a Free or paid plan On October 16, 2026, Channel Works AI Edition will officially launch. In preparation for the launch, AI features previously offered in beta, including ALF Marketing and CoS for work, will gradually end their beta periods and become officially available. Once officially launched, these features will only be available on paid plans of AI Edition. To continue using these AI features, you’ll need to switch to a paid AI Edition plan.

[Notice] Changes to Inbox Menu Display Based on Chat Access Permissions (Sep. 17, 2026)

Applies to: Channels using a role with the “Followed or assigned chats” permission We’re changing how the left-side menu in the Inbox is displayed for team members whose role has the “Followed or assigned chats” permission enabled. Going forward, team members will only see information related to chats they are actually assigned to or following. Previously, team members with this permission could not open chats assigned to other team members, but they could still see the latest message from those

[Notice] Channel Works AI Edition Launch & Pricing on October 16 (Paid Plans)

Note: Your Current Plan and Pricing Will Remain Unchanged Applies to: Channels currently using a paid Channel Talk plan On Friday, October 16, 2026, we’re launching the Channel Works AI Edition, a new way to work with AI. Your current paid plan and pricing will remain exactly the same. This update simply introduces a new option for customers who want to take advantage of our latest AI capabilities. After October 16, you can continue using your current plan without any changes, or switch to the C

[Notice] Channel Works AI Edition Launch & Pricing on October 16 (Free Plans)

Applies to: Channels currently using the Channel Talk Free plan On Friday, October 16, 2026, we’re launching the Channel Works AI Edition, a new way to work with AI. As part of this update, the Free plan you’re currently using will become Free+, giving you access to more powerful AI capabilities and a wider range of features. Key Updates - Effective date: Friday, October 16, 2026 - Who’s affected: Channels currently on the Channel Works Free plan will automatically transition to Free+. - Pricing

[Notice] Changes to Marketing Metrics and Goal Attribution Criteria (Sep 18, 2026)

Applies to: Channels using Channel Talk Marketing Campaigns Until now, impressions and clicks have been measured using the same criteria across campaigns, regardless of the delivery method. When multiple campaigns overlapped, campaign performance was also attributed only to the last campaign. To improve this, we’re updating our metrics and attribution criteria so you can more clearly understand campaign performance and how each campaign contributes to achieving your goals. After these changes ta

[Notice] Issue with Scheduled Marketing Messages and Chat-Related Features (Aug. 31, 2026)

Impacted channels: Channels that sent marketing messages or used chat-related scheduling features after 8:00 PM on Aug. 31, 2026 (Mon) From 8:00 PM on Aug. 31, 2026 (Mon), some scheduled tasks—including marketing message delivery and chat status changes—did not execute as expected. The issue has now been resolved, and all features are operating normally. We sincerely apologize for the inconvenience. Below, we’ve outlined what happened and the actions Channel Talk has taken. As some features sche

Legacy Admin Interface (Channel Works Off) Sunset: July 30th, 2026

July 23, 2026 (Thu)

[Notice] Channel Talk Installation Method Change for Shopify: Re-integration Required (26.07.06)

Who This Impacts: Channels using Channel Talk installed via Shopify Due to a Shopify policy change, the way Channel Talk is installed on Shopify stores is changing. Channels that are currently installed will need to re-integrate using the new method by July 2, 2027. Once re-integration is complete, the Channel Talk button will continue to appear normally on your site. Your existing installation won't stop working immediately, but if you don't re-integrate, the Channel Talk button will stop appea

Notice History