Channel Updates

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Notice

[Notice] AI Writer Beta Service Ending November 19, 2026

Who this affects: Channels currently using AI Writer on an existing plan (SaaS Edition) or the AI Edition Free+ plan. The AI Writer beta service will end on November 19, 2026 (Thu) at 5:00 AM EST. This change applies to both existing plans (SaaS Edition) and the AI Edition Free+ plan. AI Writer is now officially available as part of Channel Works AI Edition and will only be accessible on paid AI Edition plans going forward. If you're already subscribed to a paid AI Edition plan, you can continue

[Recommendation] Enable Member Authentication

Who this notice is for: Channels that have installed Channel Talk on one of the following websites but have not yet enabled Member Authentication: - Custom-built websites - Websites built with platforms that support Member Authentication: Cafe24, Makeshop, Shopify, and WordPress The customer and conversation data you collect through Channel Talk is essential to building trust in your business. In particular, customer conversation histories and contact information can be difficult to recover once

[Recommendation] Enable Member Authentication

[Notice] Email Verification Required Before Sending One-Time SMS Messages (Oct 29, 2026)

Who this applies to: Channels that use SMS for one-time marketing messages To prevent unauthorized third parties from using your account to send SMS messages, we’re introducing an email verification step before sending one-time SMS messages, effective October 29, 2026 (Thursday). This change is in accordance with the sender authentication requirements established by the Korea Internet & Security Agency (KISA). You won’t be able to send SMS messages until verification is complete, so please check

[Notice] Temporary Suspension of CoS Skills and Planned Relaunch (Oct 28, 2026)

Who this notice applies to: Channels currently using CoS Skills To make CoS Skills more useful, we will temporarily suspend the feature starting October 28, 2026 (Wednesday). We plan to relaunch an improved version before the end of this year. Your existing skills will not be deleted. They will be temporarily hidden and will be available for you to use again once the feature returns. Other CoS features, including new conversations, scheduling, and memory, will continue to work as usual. Please s

[Important Notice] AI Beta Services, Including ALF Marketing and CoS, to End as Features Officially Launch (Oct. 16, 2026)

Who This Applies To: All channels currently on a Free or paid plan On October 16, 2026, Channel Works AI Edition will officially launch. In preparation for the launch, AI features previously offered in beta, including ALF Marketing and CoS for work, will gradually end their beta periods and become officially available. Once officially launched, these features will only be available on paid plans of AI Edition. To continue using these AI features, you’ll need to switch to a paid AI Edition plan.

[Notice] Channel Works AI Edition Launch & Pricing on October 16 (Paid Plans)

Note: Your Current Plan and Pricing Will Remain Unchanged Applies to: Channels currently using a paid Channel Talk plan On Friday, October 16, 2026, we’re launching the Channel Works AI Edition, a new way to work with AI. Your current paid plan and pricing will remain exactly the same. This update simply introduces a new option for customers who want to take advantage of our latest AI capabilities. After October 16, you can continue using your current plan without any changes, or switch to the C

[Notice] Channel Works AI Edition Launch & Pricing on October 16 (Free Plans)

Applies to: Channels currently using the Channel Talk Free plan On Friday, October 16, 2026, we’re launching the Channel Works AI Edition, a new way to work with AI. As part of this update, the Free plan you’re currently using will become Free+, giving you access to more powerful AI capabilities and a wider range of features. Key Updates - Effective date: Friday, October 16, 2026 - Who’s affected: Channels currently on the Channel Works Free plan will automatically transition to Free+. - Pricing

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