Channel Updates

Update Note

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Category

Notice

[Notice] Operation Menu Renamed to “Analytics” and Submenu Changes (Jan 15, 2026)

Target Audience: All Channel Talk channels As the chat analytics features provided under the Operation menu continue to be enhanced, the menu name will be changed to “Analytics” to make its purpose more intuitive. In addition, the locations of the Chat Goals and Chat Tags menus, which were previously under Operation, will be updated. Please refer to the details below. ◼ Effective Date After 6:00 AM EST on Thursday, January 15, 2026 ◼ What’s Changing - Operation menu renamed and icon updated - Th

[Notice] Incoming Email Volume Control Policy Update

Target Audience: Channels using email integration with the Channel Talk inbox Starting Thursday, January 15, 2026, Channel Talk will strengthen its policy limiting high volumes of incoming emails. This change is intended to prevent unnecessary emails from reaching the Channel Talk inbox in cases where a specific sender delivers large volumes of spam or automated reply emails. ✅ Please rest assured that this update will not affect normal customer inquiry scenarios, and you can continue using the

[Notice] Launch of Custom Reports and Improvements to Chat Statistics Criteria (Jan 16, 2026)

Target Audience: All channels using Channel Talk statistics With Custom Reports, you can now configure statistics by channel based on your needs. ALF chat statistics will also be included in chat-level statistics. The chat statistics calculation criteria will change to managed_at (Engagement Start Time). Please review the details below. The Custom Reports launch and statistics improvements will take effect on Friday, January 16, 2026. --- ❶ Launch of Custom Reports A new Custom Reports feature w

[Notice] Update to the Document “Import Article” Feature and Plan Changes (Jan 8, 2026)

Target Audience: Channels using the “Import Article” feature in Documents on the Free Plan The “Import Article” feature in Documents will no longer be available on the Free Plan starting January 8. It will continue to be available, with updated functionality, for users subscribed to a paid plan. Please review the details below. ◼︎ Effective Date Thursday, January 8, 2026 after 8:00 PM ◼︎ Key Changes Before: - Free plan users could use “Import Article” (single-page import via file upload or webpage

[Notice] Advance Notice on Changes to ALF Statistics Criteria (Dec 22, 2025)

[Notice] Channel Talk Account Email Verification

[Important Notice] Channel Talk Pricing Update (Effective Nov 28, 2025)

Hello from the Channel Talk team, Starting Friday, November 28, 2025, Channel Talk’s pricing plans will be updated. The main focus of this update is to better reflect the AI-first era by including ALF base usage in higher-tier plans that handle larger chat volumes. This change comes alongside the launch of ALF v2, designed to support full automation, from response to task completion, under a more predictable and transparent pricing structure. --- Updates by Plan ◼︎ Early Stage The Early Stage pla

[Important Notice] ALF v2 Update Preview

[Important Notice] End of ALF Support for Early Stage Plan

[Notice] Correction of Marketing Statistics Data

Impacted Channels: - Channels that ran marketing campaigns (one-time messages or campaigns) between May 15–29, 2025 - Channels that ran campaigns between May 29–July 17, 2025 - Channels that ran campaigns between July 18–September 4, 2025 Hello, this is the Channel Team. We would like to inform you that a statistical error was identified in marketing data sent between May 15 and September 4, 2025, and a correction of the affected data is scheduled. - Please note that this error did not affect ac

[Notice] End of Support for Channel Talk PC App on Mac OS 10.15 and Earlier

[Notice] Launch of Macro Favorites and Removal of "Frequently Used" Option

[Notice] Update on Email Reply Handling for Follow-up Notifications

[Notice] Policy Update on Saving Customer Profile Information

[Notice] Request to Update Permissions for Using the Shopify Hub 'Change Delivery Address' Feature

[Notice] Mobile SDK Minimum Version Requirement Update

[Notice] Changes to Inbox Permissions for Opening New Chats

- Target: Channels using inbox permissions where chats are assigned to agents or followers. - How to Check Permissions:Go to [⚙️ Channel Settings] → [Teammates] → [Role], then select the relevant role to view its inbox permissions. We would like to inform you in advance of an upcoming change: opening new chats will no longer be restricted when the inbox permission is assigned to an agent or follower. - Change Date: Friday, April 11, 2025 - Changes for chats assigned to agents or followers Before

Notice History