Channel Updates

Category

Notice

[Important Notice] Channel Talk Pricing Update (Effective Nov 28, 2025)

Hello from the Channel Talk team, Starting Friday, November 28, 2025, Channel Talk’s pricing plans will be updated. The main focus of this update is to better reflect the AI-first era by including ALF base usage in higher-tier plans that handle larger chat volumes. This change comes alongside the launch of ALF v2, designed to support full automation, from response to task completion, under a more predictable and transparent pricing structure. --- Updates by Plan ◼︎ Early Stage The Early Stage pla

[Important Notice] ALF v2 Update Preview

[Important Notice] End of ALF Support for Early Stage Plan

[Notice] Correction of Marketing Statistics Data

Impacted Channels: - Channels that ran marketing campaigns (one-time messages or campaigns) between May 15–29, 2025 - Channels that ran campaigns between May 29–July 17, 2025 - Channels that ran campaigns between July 18–September 4, 2025 Hello, this is the Channel Team. We would like to inform you that a statistical error was identified in marketing data sent between May 15 and September 4, 2025, and a correction of the affected data is scheduled. - Please note that this error did not affect ac

[Notice] End of Support for Channel Talk PC App on Mac OS 10.15 and Earlier

[Notice] Launch of Macro Favorites and Removal of "Frequently Used" Option

[Notice] Channel Talk Server Management System Migration

[Notice] Update on Channel Talk Documents Feature Domain

[Notice] Update on Email Reply Handling for Follow-up Notifications

[Notice] Policy Update on Saving Customer Profile Information

[Notice] Scheduled Downtime for Workflow Editing and Creation

[Notice] Request to Update Permissions for Using the Shopify Hub 'Change Delivery Address' Feature

[Notice] Issue with Email Inquiries Not Appearing in Inbox Outside Business Hours

[Notice] Info-Talk Delivery Impact Due to Kakao DB Server Replacement

[Notice] Mobile SDK Minimum Version Requirement Update

[Notice] Change to How Messages Are Handled for Closed Email Chats

[Notice] Changes to Inbox Permissions for Opening New Chats

- Target: Channels using inbox permissions where chats are assigned to agents or followers. - How to Check Permissions:Go to [⚙️ Channel Settings] → [Teammates] → [Role], then select the relevant role to view its inbox permissions. We would like to inform you in advance of an upcoming change: opening new chats will no longer be restricted when the inbox permission is assigned to an agent or follower. - Change Date: Friday, April 11, 2025 - Changes for chats assigned to agents or followers Before

[Advance Notice] Changes to Inbox Permissions for Opening New Chats

[Notice] Request to Update Permissions for Using the Shopify Hub Order Cancellation Feature