Channel Updates

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Notice

[Notice] Message Editing Release – SDK Update Recommended (Mar 19, 2026)

On March 19, 2026, we will release a new feature that allows team members to edit their own messages. Edited messages will be marked with “(edited)”. The message editing feature will work normally in mobile environments (iOS / Android / React Native) as well. However, to ensure that the “(edited)” label is displayed correctly, we recommend updating your SDK to the following versions or later. ◼︎ Recommended SDK versions - iOS: v13.1.0 or later - Android: v13.3.0 or later - React Native: v0.12.8 o

[Important Notice] Discontinuation of Case Analytics, Case Analytics API, and Legacy Analytics (Apr 30, 2026)

[Notice] Callback Outbound Number Setting Update (Feb 13, 2026)

Target: Channels using two or more Channel Talk phone numbers We’d like to inform you of an upcoming change to how outbound numbers are saved when making callback calls. ◼︎ Effective Date - February 13, 2026 (Fri) ◼︎ What’s Changing Previously, when making a callback from a specific call screen, the number used for that call would also update the default outbound number setting. With this update, making a callback will no longer affect your default outbound number setting. However, when placing a

[Notice] Operation Menu Renamed to “Analytics” and Submenu Changes (Jan 30, 2026)

Target Audience: All Channel Talk channels As the chat analytics features provided under the Operation menu continue to be enhanced, the menu name will be changed to “Analytics” to make its purpose more intuitive. In addition, the locations of the Chat Goals and Chat Tags menus, which were previously under Operation, will be updated. Please refer to the details below. ◼ Effective Date After 6:00 AM EST on Thursday, January 29, 2026 ◼ What’s Changing - Changes to Operation submenu structure and n

[Notice] Launch of Custom Reports and Improvements to Chat Statistics Criteria (Jan 30, 2026)

Target Audience: All channels using Channel Talk statistics With Custom Reports, you can now configure statistics by channel based on your needs. ALF chat statistics will also be included in chat-level statistics. The chat statistics calculation criteria will change to managed_at (Engagement Start Time). Please review the details below. The Custom Reports launch and statistics improvements will take effect on Friday, January 30, 2026. --- ❶ Launch of Custom Reports A new Custom Reports feature w

[Notice] Maintenance for By Case Analytics Server Stabilization (Jan 24, 2026)

Target: Channels using the "by case" analytics feature Due to increased usage of "by case" analytics, we’ve identified higher server load. To ensure stable service, we will be performing maintenance to stabilize the by case analytics server. ◼︎ Maintenance Schedule Friday, January 23, 2026, between 1PM-4PM (EST) / Saturday, January 24, 2026, between 3:00–6:00 AM (KST) ◼︎ ImpactDuring the server maintenance window, by case analytics can still be viewed and downloaded, but data updates may be delaye

[Notice] Incoming Email Volume Control Policy Update

Target Audience: Channels using email integration with the Channel Talk inbox Starting Thursday, January 15, 2026, Channel Talk will strengthen its policy limiting high volumes of incoming emails. This change is intended to prevent unnecessary emails from reaching the Channel Talk inbox in cases where a specific sender delivers large volumes of spam or automated reply emails. ✅ Please rest assured that this update will not affect normal customer inquiry scenarios, and you can continue using the

[Notice] Update to the Document “Import Article” Feature and Plan Changes (Jan 8, 2026)

Target Audience: Channels using the “Import Article” feature in Documents on the Free Plan The “Import Article” feature in Documents will no longer be available on the Free Plan starting January 8. It will continue to be available, with updated functionality, for users subscribed to a paid plan. Please review the details below. ◼︎ Effective Date Thursday, January 8, 2026 after 8:00 PM ◼︎ Key Changes Before: - Free plan users could use “Import Article” (single-page import via file upload or webpage

[Notice] Advance Notice on Changes to ALF Statistics Criteria (Dec 22, 2025)

[Notice] Channel Talk Account Email Verification

[Important Notice] Channel Talk Pricing Update (Effective Nov 28, 2025)

Hello from the Channel Talk team, Starting Friday, November 28, 2025, Channel Talk’s pricing plans will be updated. The main focus of this update is to better reflect the AI-first era by including ALF base usage in higher-tier plans that handle larger chat volumes. This change comes alongside the launch of ALF v2, designed to support full automation, from response to task completion, under a more predictable and transparent pricing structure. --- Updates by Plan ◼︎ Early Stage The Early Stage pla

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