Category
Notice
[Notice] Change to How Messages Are Handled for Closed Email Chats
2025-04-11[Advance Notice] Changes to Inbox Permissions for Opening New Chats
- Target: Channels using inbox permissions where chats are assigned to agents or followers. - How to Check Permissions:Go to [⚙️ Channel Settings] → [Teammates] → [Role], then select the relevant role to view its inbox permissions. We would like to inform you in advance of an upcoming change: opening new chats will no longer be restricted when the inbox permission is assigned to an agent or follower. - Change Date: Friday, April 11, 2025 - Changes for chats assigned to agents or followers Before[Notice] Request to Update Permissions for Using the Shopify Hub Order Cancellation Feature
✔️ Target: Channels using Shopify Hub and the order cancellation feature If your channel uses the Shopify Hub and the order cancellation command, please review the changes and complete the necessary updates by Thursday, March 27th. - Effective Date: March 27th, 2025 (Completed) - Change: To allow customers to cancel orders via command, you need to update Channel.io app permissions on the Shopify admin page. - Impact if Not Updated: You will not be able to use the Shopify order cancellation featur