Channel Updates

Category

Notice

Request for Channel Talk Mobile App Update to Access Sensitive Customer Information

✔️ For Channels Using the Sensitive Information Masking Feature We want to inform you that the current version of the Channel Talk mobile app does not support viewing masked sensitive customer information (marked with asterisks, "*"). To access this feature, please update your Channel Talk mobile app. On PC, sensitive customer information can be accessed regardless of the app version. Operating System Supported Version for Viewing Sensitive Information Android Android 9.14.0 or later iOS iOS 9.15

[Advance Notice] Server Egress IP Addition and Termination of Non-HTTPS Protocol Support for Webhooks/Snippets

Webhooks Transmission Issue Update

Webhooks Transmission Issue Update

[Advance Notice] End of Support for the Latest Channel Talk Update on Certain iOS Versions

[Advance Notice] End of Support for Channel Talk PC App on Certain Windows and macOS Versions

October 17, 2024

[Advance Notice] Manager Activity Log Format Change

Official Launch of AI Agent ALF!(2024.11.01)

Hello, this is the Channel Team! In 2024, the AI features have been the most exciting and widely discussed additions to Channel Talk, thanks to your support and feedback. With your continued interest and contributions, ALF—the AI Agent—has made remarkable progress and achieved significant milestones. We are now excited to share the news that, following a free beta period, the AI Agent ALF will officially launch as a full-fledged service. - Official Launch Date: November 1st, 2024 ALF’s Achieveme