Channel Updates

Recommended

2026.04.25 ALF Now Available for Email

Summary: - ALF can now respond to email inquries - Evaluate conversation quality after each chat with AI - Add suggested questions above the chat widget ALF Can Now Automatically Respond to Email Inquiries 📍 Recommended for: Channels that want to automate email support with ALF📍 Release date: April 10, 2026 ALF can now respond to customer inquiries coming through email, in addition to chat, phone, and external messengers. You can review and manage Rules, Knowledge, Tasks, and Workflows for email

2026.03.25 WeChat Integration Available

Update Summary - Manage WeChat customer conversations directly in Channel Talk - Cc and Bcc customers with email --- Support WeChat Customers Directly in Channel Talk 📍 Recommended for: Channels that want to manage WeChat inquiries in one place 📍 Release date: March 13, 2026 WeChat integration is now available. Once connected, you can view and respond to WeChat messages directly from Channel Talk. Features like file sharing, workflows, and business hours work just as they do for other channels.

2026.02.20 Recurring Messages

Update Summary - Schedule messages with recurring options - Filter and download ALF chats --- Set Recurring Scheduled Messages 📍Recommended for: Channels that send recurring messages via User Chat or Team Chat 📍Release timing: February 24, 2026 You can now set scheduled messages to repeat automatically at a chosen interval. Once scheduled, messages can recur daily, weekly, or monthly, with an optional end date. This feature is available in both User Chat and Team Chat, making it easy to send reg

2026.01.30 Custom Reports Release

Update Summary - Build your own channel analytics dashboard - Update to Chat-level analytics - Set teams and tags directly within Rules - Import PDF files and articles from other Spaces Custom Reports: Build Your Own Analytics Dashboard 📍 Recommended for: Growth or Enterprise plan channels 📍 Release date: 2026-01-30 Use Custom Reports to create an analytics dashboard tailored to your channel’s goals. Choose the metrics you need, visualize them with the charts you prefer, and see only the data th