2024. 09. 12 Workflow Step Analysis
Now you can manage your workflows with even greater precision! Analyze what your customers are most curious about and identify where drop-offs occur, allowing you to improve your workflows for more effective customer engagement.
Track customer actions at each step. Identify the most engaging parts of your workflow, where chats start frequently, and adjust your content and structure accordingly.
Each time you modify and publish your workflow, a new version of the step analysis will be saved. Please note that period-specific analysis is not available.
If you're using modular workflows, you can also view the step-by-step analysis for each module used in your workflows.
You can now monitor chats handled by AI agent, ALF, directly from your inbox. See how ALF is responding in real-time!
Open: View chats where ALF is currently engaging or has resolved without needing further agent assistance.
Closed: View chats where ALF handled the initial response before transferring to a human agent.
After monitoring ALF’s performance in the inbox, you can also check its overall effectiveness through detailed statistics
You can easily manage disruptive customers, such as those who frequently send promotional messages or use inappropriate language in chats. All blocked customers can be organized and managed in one place, based on your operational needs.
Hiding the Channel Talk button from their view by blocking their customer ID.
Blocked customers are excluded from MU.
Blocked customers cannot initiate chats and will be excluded from marketing messages.
Make it easier to manage the FAQ feature when using ALF! You can now register or update multiple FAQs at once using an XLSX file
If you already have an FAQ list, you can start managing it in Channel Talk immediately with our bulk upload feature.
Download our template and add your FAQ data.
To update existing FAQs, you can download the current FAQ data from the search results on the FAQ page and re-upload after making changes.
You can also bulk download all FAQs currently managed in your channel.
Meet is Channel Talk's internet calling feature. After launching in South Korea and Japan last year, Meet has seen consistent growth in usage. This increase has driven multiple feature enhancements and performance improvements. Now, Meet provides a call quality and experience that rivals traditional phone services, offering much more than just convenience. We're thrilled to announce that Meet will be officially launching in North America soon, and we can't wait for you to experience it!