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Update Note
Channel Talk never stops! Check out our new features and roadmap 🙌
10.30.26 Telegram and Olive Young Global Integrations Available
Update Summary - Telegram integration is now available - Olive Young Global integration is now available Telegram Integration 📍 Recommended for: Support teams managing inquiries through Telegram bots or support accounts connected via Secretary Mode 📍 Release date: October 30, 2026 New integration for Telegram lets you manage customer inquiries directly in Channel Talk. View and reply to Telegram messages from a single Channel Talk Inbox without switching between platforms. Learn More - Installat
09.29.26 TikTok DM Integration Available
Update Summary - View and reply to TikTok DMs directly in Channel Talk - View Amazon order information in chat - Search and edit Notion documents from CoS and ALF - Automate and manage your work with CoS Skills TikTok DMs Now Available in the Channel Talk Inbox 📍 Recommended for: Channels that receive customer inquiries through TikTok 📍 Available: August 27, 2026 Connect your TikTok Business account to manage customer 1:1 messages (DMs) from TikTok in the Channel Talk Inbox. You no longer need t
2026.08.21 Update
Update Summary - Manage Amazon inquiries in Channel Talk - Share a single chat with other teams or external channels for collaborative handling - ALF Marketing proactively reaches out to customers Handle Amazon Inquiries in Channel Talk 📍Recommended for: Channels selling on Amazon 📍Release date: July 24, 2026 New integrations let you handle buyer inquiries from Amazon directly in Channel Talk, without switching between seller portals. Manage everything from one inbox. More Details - To install:
2026.07.24 Update
Update Summary: - Article Suggestions Based on Chats (Beta): AI analyzes chat data and suggests articles to add or update. - Ask CoS Why ALF Responded That Way: Ask AI Chief of Staff to explain any ALF response and make edits directly. Article Suggestions Based on Chats (Beta) 📍 Recommended for: Channels looking to manage articles more efficiently 📍 Release date: 2026-07-22 (Wed) Now in open beta: AI analyzes your chat data and suggests new articles to create or updates to existing ones. It iden
2026.06.30 Major Update
Meet CoS, Your AI Chief of Staff for Work Channel Talk is ending the first half of 2026 with another major update. 🎉 Meet CoS, your AI Chief of Staff, along with a redesigned Channel Talk experience that makes AI easier to use. We're also introducing Notebook, a new AI-powered workspace where you can bring your data together to analyze and manage it in one place. What's new - CoS (Chief of Staff): An AI assistant for team members that analyzes your customer conversations and business data using
May 2026 Update Note
Update Summary - WhatsApp integration is here Manage WhatsApp chats in Channel Talk 📍Recommended for: All channels receiving customer inquiries through WhatsApp📍Scheduled release date: 2026-05-29 WhatsApp integration is now available. By connecting WhatsApp with Channel Talk, you can manage incoming WhatsApp customer messages directly from the Channel Talk inbox. Key features - Connect from [Channel Settings] → [Integrations] → [App Store] → [WhatsApp]. - Replies can only be sent within 24 hours
2026.04.25 ALF Now Available for Email
Summary: - ALF can now respond to email inquries - Evaluate conversation quality after each chat with AI - Add suggested questions above the chat widget ALF Can Now Automatically Respond to Email Inquiries 📍 Recommended for: Channels that want to automate email support with ALF📍 Release date: April 10, 2026 ALF can now respond to customer inquiries coming through email, in addition to chat, phone, and external messengers. You can review and manage Rules, Knowledge, Tasks, and Workflows for email
2026.03.25 WeChat Integration Available
Update Summary - Manage WeChat customer conversations directly in Channel Talk - Cc and Bcc customers with email --- Support WeChat Customers Directly in Channel Talk 📍 Recommended for: Channels that want to manage WeChat inquiries in one place 📍 Release date: March 13, 2026 WeChat integration is now available. Once connected, you can view and respond to WeChat messages directly from Channel Talk. Features like file sharing, workflows, and business hours work just as they do for other channels.
2026.02.20 Recurring Messages
Update Summary - Schedule messages with recurring options - Filter and download ALF chats --- Set Recurring Scheduled Messages 📍Recommended for: Channels that send recurring messages via User Chat or Team Chat 📍Release timing: February 24, 2026 You can now set scheduled messages to repeat automatically at a chosen interval. Once scheduled, messages can recur daily, weekly, or monthly, with an optional end date. This feature is available in both User Chat and Team Chat, making it easy to send reg
2026.01.30 Custom Reports Release
Update Summary - Build your own channel analytics dashboard - Update to Chat-level analytics - Set teams and tags directly within Rules - Import PDF files and articles from other Spaces Custom Reports: Build Your Own Analytics Dashboard 📍 Recommended for: Growth or Enterprise plan channels 📍 Release date: 2026-01-30 Use Custom Reports to create an analytics dashboard tailored to your channel’s goals. Choose the metrics you need, visualize them with the charts you prefer, and see only the data th
2025.12.26 ALF Statistics Update
Update Summary - Improvements to ALF Statistics - Send Kakao Brand message to non-friends - Cafe24 users can now use Task Recipes ALF Statistics: View Chat Lists by Funnel 📍 Recommended for: Channels using ALF 📍 Release date: 2025-12-22 You can click on each handling funnel and instantly view the list of chats within that funnel. You can also see which knowledge articles and tasks are referenced most. This update is especially helpful if you want deeper insight into chat flows using ALF Statisti
2025.11.25 Message Scheduling is Here
Update Summary - Schedule messages to send exactly when you want - Introducing AI Writer for faster, higher-quality responses - ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea) Schedule Messages for the Perfect Timing 📍 Recommended for: When you need precise timing for a message 📍 Release date: 2025-11-07 Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away. Just choose
Update History
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