Category
Update Note
Channel Talk never stops! Check out our new features and roadmap 🙌
2025.11.25 Message Scheduling is Here
Update Summary - Schedule messages to send exactly when you want - Introducing AI Writer for faster, higher-quality responses - ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea) Schedule Messages for the Perfect Timing 📍 Recommended for: When you need precise timing for a message 📍 Release date: 2025-11-07 Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away. Just choose
2025.10.24 Start Emails First + Sneak Peek of the Powerful ALF v2 ✨
Update Summary: - You can now start conversations with customers via email. - Learn everything about ALF v2, from its key features to success stories and pricing. - Cafe24 users can now send marketing messages related to coupons. Start Emails First in Channel Talk 📍 Who it’s for: Channels that use email for chats📍 Release date: October 16, 2025 The highly requested feature to start emails in Channel Talk is finally here! Before, you could only reply when a customer emailed first, but now, as lon
2025.09.30 Message UI Update
Welcome to the September Update Note 🎁 This month, there aren’t any major updates, but we’ve made changes to how messages are created and improved the UI to make managing Channel Talk easier! In particular, the new option to set external links on marketing images might seem like a small change, but it’s a really handy feature since it allows you to guide customers intuitively to the right page. And next month, we’ll be introducing the new ALF! Be sure to read through to the end for details 👀 💬 I
2025.08.22 ALF Call Beta Release
Update Summary - AI Phone Support: ALF Call (Beta) is here (Korea and Japan only) - Make and receive Channel Talk calls from any regular phone (Korea and Japan only) - Customize the order of the right-hand panel in your inbox Call (Beta) Launch: Let AI Handle Your Phone Calls (Korea and Japan only) 📍 Recommended for: Channels using or considering Channel Talk Phone📍 Release date: 2025-08-08 The proven strengths of ALF are now available for phone support! ALF Call Beta is here. Now, you can entru
2025.07.25 Multi-Meet Update
Update Summary - Call Continue Previous Conversations - KakaoTalk Multi-Integration - AI MCP - AI ALF Call (Coming in August) July Updates Live We’ll walk you through all the new features in the July update! (Korean language only) - Friday, July 25, 2025, 2:00 PM KST - Link: https://us06web.zoom.us/j/84255974830 (You can join from 1:50 PM.) Call Continue Previous Conversations (Only Available in Korea and Japan) Keep All Calls with a Customer in One Chat Now, multiple call records with the sam
Chat Statistics Update – June 27, 2025
Update Summary - Analytics View statistics by chat case type - AI ALF Quick Publish release New Statistics Available Without Affecting Existing Data Chats that are reopened from a snoozed or closed state will now be recorded as new cases, without overwriting existing data. This new case-based chat statistic helps you better distinguish chat flows and enables more accurate data analysis. Don’t worry — your existing chat statistics will remain unchanged. 🤗 Key Differences Between Existing Chat Sta
Workflow Editor Update - May 15th, 2025
Update Summary - Workflow Editor v2 - Marketing Revenue metrics added - Workflow Auto-transfer of call agents Simpler, More Flexible Workflow Setup We’ve completely revamped the workflow feature based on your valuable feedback. The update will roll out gradually by channel on Friday, May 9th or Friday, May 16th, 2025. - 📌 See the Structure at a Glance - Each step is summarized so you can instantly grasp the overall workflow. - 🔗 Clear Connections Between Steps - Click to view the next step, high
Bulk Customer Import Update – April 24th, 2025
Update Summary - Customer Management Support for importing customers via CSV file - Integration Cafe24 Hub supported without WMS integration - Meet Improved call metrics Import and Add Customer Information in Bulk You can upload a CSV file to import multiple customers at once. This is useful for adding members or leads to your Channel Talk contact list or for updating existing customer information in bulk. Please Note: - When importing customers, the number of managed customers (MU) may increase
2025.3.14 ALF - AI Assistant
Update Summary - AI ALF - AI Assistant Free Beta Service - Operation Call Wrap-Up Settings - Workflow Option to Exclude Chat Link in Text Messages Have a Question During a Chat? Ask ALF! Now, whenever you have a question, you can call ALF in an internal chat! ALF can instantly craft responses that resonate with customers and provide clear answers by referencing articles and FAQs. - How to enable: [Documents] → [Space Settings] → [General] → Enable 'Assistant' under [Activate ALF] - How to use: M
Improved Call Analytics - February 21st, 2025
Update Summary - Statistics Updated view of call statistics - AI Official launch of AI chat summary feature - Workflow Support for changing workflow triggers Check Call Analytics At a Glance You can now view important call statistics directly without the need to download or process the data. Use the call statistics feature to manage phone calls efficiently and easily share call status! - How to access: [Operation] - [Call Metrics] - [Total Performance] - Available Stats: inbound answer rate, out
Operator Status and Call Metrics Update - Jan 17, 2025
Update Summary - Operation Operator status and call metrics feature release - Marketing Adding product-related attributes to filtering 1/23 Release New and Improved Chat Management with Operator Status and Call Metrics Operator status and call metrics features are finally here! 🎉 You can now easily view the current status of agents/managers, and agents can share their work status with just a click. *The terms '"agents" and "managers" are used interchangeably throughout this article. What is Oper
Update History
9 articles