Channel Updates
Recommended
2026.02.20 Recurring Messages
Update Summary - Schedule messages with recurring options - Filter and download ALF chats --- Set Recurring Scheduled Messages 📍Recommended for: Channels that send recurring messages via User Chat or Team Chat 📍Release timing: February 24, 2026 You can now set scheduled messages to repeat automatically at a chosen interval. Once scheduled, messages can recur daily, weekly, or monthly, with an optional end date. This feature is available in both User Chat and Team Chat, making it easy to send reg2026.01.30 Custom Reports Release
Update Summary - Build your own channel analytics dashboard - Update to Chat-level analytics - Set teams and tags directly within Rules - Import PDF files and articles from other Spaces Custom Reports: Build Your Own Analytics Dashboard 📍 Recommended for: Growth or Enterprise plan channels 📍 Release date: 2026-01-30 Use Custom Reports to create an analytics dashboard tailored to your channel’s goals. Choose the metrics you need, visualize them with the charts you prefer, and see only the data th2025.12.26 ALF Statistics Update
Update Summary - Improvements to ALF Statistics - Send Kakao Brand message to non-friends - Cafe24 users can now use Task Recipes ALF Statistics: View Chat Lists by Funnel 📍 Recommended for: Channels using ALF 📍 Release date: 2025-12-22 You can click on each handling funnel and instantly view the list of chats within that funnel. You can also see which knowledge articles and tasks are referenced most. This update is especially helpful if you want deeper insight into chat flows using ALF Statisti2025.11.25 Message Scheduling is Here
Update Summary - Schedule messages to send exactly when you want - Introducing AI Writer for faster, higher-quality responses - ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea) Schedule Messages for the Perfect Timing 📍 Recommended for: When you need precise timing for a message 📍 Release date: 2025-11-07 Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away. Just choose