Channel Updates
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2025.3.14 ALF - AI Assistant
Update Summary - AI ALF - AI Assistant Free Beta Service - Operation Call Wrap-Up Settings - Workflow Option to Exclude Chat Link in Text Messages Have a Question During a Chat? Ask ALF! Now, whenever you have a question, you can call ALF in an internal chat! ALF can instantly craft responses that resonate with customers and provide clear answers by referencing articles and FAQs. - How to enable: [Documents] → [Space Settings] → [General] → Enable 'Assistant' under [Activate ALF] - How to use: MImproved Call Analytics - February 21st, 2025
Update Summary - Statistics Updated view of call statistics - AI Official launch of AI chat summary feature - Workflow Support for changing workflow triggers Check Call Analytics At a Glance You can now view important call statistics directly without the need to download or process the data. Use the call statistics feature to manage phone calls efficiently and easily share call status! - How to access: [Operation] - [Call Metrics] - [Total Performance] - Available Stats: inbound answer rate, out