Channel Updates

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2025.09.30 Message UI Update

Welcome to the September Update Note 🎁 This month, there aren’t any major updates, but we’ve made changes to how messages are created and improved the UI to make managing Channel Talk easier! In particular, the new option to set external links on marketing images might seem like a small change, but it’s a really handy feature since it allows you to guide customers intuitively to the right page. And next month, we’ll be introducing the new ALF! Be sure to read through to the end for details 👀 💬 I

2025.08.22 ALF Call Beta Release

Update Summary - AI Phone Support: ALF Call (Beta) is here (Korea and Japan only) - Make and receive Channel Talk calls from any regular phone (Korea and Japan only) - Customize the order of the right-hand panel in your inbox Call (Beta) Launch: Let AI Handle Your Phone Calls (Korea and Japan only) 📍 Recommended for: Channels using or considering Channel Talk Phone📍 Release date: 2025-08-08 The proven strengths of ALF are now available for phone support! ALF Call Beta is here. Now, you can entru

2025.07.25 Multi-Meet Update

Update Summary - Call Continue Previous Conversations - KakaoTalk Multi-Integration - AI MCP - AI ALF Call (Coming in August) July Updates Live We’ll walk you through all the new features in the July update! (Korean language only) - Friday, July 25, 2025, 2:00 PM KST - Link: https://us06web.zoom.us/j/84255974830 (You can join from 1:50 PM.) Call Continue Previous Conversations (Only Available in Korea and Japan) Keep All Calls with a Customer in One Chat Now, multiple call records with the sam

Chat Statistics Update – June 27, 2025

Update Summary - Analytics View statistics by chat case type - AI ALF Quick Publish release New Statistics Available Without Affecting Existing Data Chats that are reopened from a snoozed or closed state will now be recorded as new cases, without overwriting existing data. This new case-based chat statistic helps you better distinguish chat flows and enables more accurate data analysis. Don’t worry — your existing chat statistics will remain unchanged. 🤗 Key Differences Between Existing Chat Sta