Channel Updates
Recommended
2026.08.21 Update
Update Summary - Manage Amazon inquiries in Channel Talk - Share a single chat with other teams or external channels for collaborative handling - ALF Marketing proactively reaches out to customers Handle Amazon Inquiries in Channel Talk ๐Recommended for: Channels selling on Amazon ๐Release date: July 24, 2026 New integrations let you handle buyer inquiries from Amazon directly in Channel Talk, without switching between seller portals. Manage everything from one inbox. More Details - To install:2026.07.24 Update
Update Summary: - Article Suggestions Based on Chats (Beta): AI analyzes chat data and suggests articles to add or update. - Ask CoS Why ALF Responded That Way: Ask AI Chief of Staff to explain any ALF response and make edits directly. Article Suggestions Based on Chats (Beta) ๐ Recommended for: Channels looking to manage articles more efficiently ๐ Release date: 2026-07-22 (Wed) Now in open beta: AI analyzes your chat data and suggests new articles to create or updates to existing ones. It iden2026.06.30 Major Update
Meet CoS, Your AI Chief of Staff for Work Channel Talk is ending the first half of 2026 with another major update. ๐ Meet CoS, your AI Chief of Staff, along with a redesigned Channel Talk experience that makes AI easier to use. We're also introducing Notebook, a new AI-powered workspace where you can bring your data together to analyze and manage it in one place. What's new - CoS (Chief of Staff): An AI assistant for team members that analyzes your customer conversations and business data using