Channel Updates

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Chat Statistics Update – June 27, 2025

Update Summary - Analytics View statistics by chat case type - AI ALF Quick Publish release New Statistics Available Without Affecting Existing Data Chats that are reopened from a snoozed or closed state will now be recorded as new cases, without overwriting existing data. This new case-based chat statistic helps you better distinguish chat flows and enables more accurate data analysis. Don’t worry — your existing chat statistics will remain unchanged. 🤗 Key Differences Between Existing Chat Sta

Workflow Editor Update - May 15th, 2025

Update Summary - Workflow Editor v2 - Marketing Revenue metrics added - Workflow Auto-transfer of call agents Simpler, More Flexible Workflow Setup We’ve completely revamped the workflow feature based on your valuable feedback. The update will roll out gradually by channel on Friday, May 9th or Friday, May 16th, 2025. - 📌 See the Structure at a Glance - Each step is summarized so you can instantly grasp the overall workflow. - 🔗 Clear Connections Between Steps - Click to view the next step, high

Bulk Customer Import Update – April 24th, 2025

Update Summary - Customer Management Support for importing customers via CSV file - Integration Cafe24 Hub supported without WMS integration - Meet Improved call metrics Import and Add Customer Information in Bulk You can upload a CSV file to import multiple customers at once. This is useful for adding members or leads to your Channel Talk contact list or for updating existing customer information in bulk. Please Note: - When importing customers, the number of managed customers (MU) may increase

2025.3.14 ALF - AI Assistant

Update Summary - AI ALF - AI Assistant Free Beta Service - Operation Call Wrap-Up Settings - Workflow Option to Exclude Chat Link in Text Messages Have a Question During a Chat? Ask ALF! Now, whenever you have a question, you can call ALF in an internal chat! ALF can instantly craft responses that resonate with customers and provide clear answers by referencing articles and FAQs. - How to enable: [Documents] → [Space Settings] → [General] → Enable 'Assistant' under [Activate ALF] - How to use: M