Channel Updates

Recommended

2025.11.25 Message Scheduling is Here

Update Summary - Schedule messages to send exactly when you want - Introducing AI Writer for faster, higher-quality responses - ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea) Schedule Messages for the Perfect Timing 📍 Recommended for: When you need precise timing for a message 📍 Release date: 2025-11-07 Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away. Just choose

2025.10.24 Start Emails First + Sneak Peek of the Powerful ALF v2 ✨

Update Summary: - You can now start conversations with customers via email. - Learn everything about ALF v2, from its key features to success stories and pricing. - Cafe24 users can now send marketing messages related to coupons. Start Emails First in Channel Talk 📍 Who it’s for: Channels that use email for chats📍 Release date: October 16, 2025 The highly requested feature to start emails in Channel Talk is finally here! Before, you could only reply when a customer emailed first, but now, as lon

2025.09.30 Message UI Update

Welcome to the September Update Note 🎁 This month, there aren’t any major updates, but we’ve made changes to how messages are created and improved the UI to make managing Channel Talk easier! In particular, the new option to set external links on marketing images might seem like a small change, but it’s a really handy feature since it allows you to guide customers intuitively to the right page. And next month, we’ll be introducing the new ALF! Be sure to read through to the end for details 👀 💬 I

2025.08.22 ALF Call Beta Release

Update Summary - AI Phone Support: ALF Call (Beta) is here (Korea and Japan only) - Make and receive Channel Talk calls from any regular phone (Korea and Japan only) - Customize the order of the right-hand panel in your inbox Call (Beta) Launch: Let AI Handle Your Phone Calls (Korea and Japan only) 📍 Recommended for: Channels using or considering Channel Talk Phone📍 Release date: 2025-08-08 The proven strengths of ALF are now available for phone support! ALF Call Beta is here. Now, you can entru