Channel Updates

Recommended

2025.08.22 ALF Call Beta Release

Update Summary - AI Phone Support: ALF Call (Beta) is here (Korea and Japan only) - Make and receive Channel Talk calls from any regular phone (Korea and Japan only) - Customize the order of the right-hand panel in your inbox Call (Beta) Launch: Let AI Handle Your Phone Calls (Korea and Japan only) 📍 Recommended for: Channels using or considering Channel Talk Phone📍 Release date: 2025-08-08 The proven strengths of ALF are now available for phone support! ALF Call Beta is here. Now, you can entru

2025.07.25 Multi-Meet Update

Update Summary - Call Continue Previous Conversations - KakaoTalk Multi-Integration - AI MCP - AI ALF Call (Coming in August) July Updates Live We’ll walk you through all the new features in the July update! (Korean language only) - Friday, July 25, 2025, 2:00 PM KST - Link: https://us06web.zoom.us/j/84255974830 (You can join from 1:50 PM.) Call Continue Previous Conversations (Only Available in Korea and Japan) Keep All Calls with a Customer in One Chat Now, multiple call records with the sam

Chat Statistics Update – June 27, 2025

Update Summary - Analytics View statistics by chat case type - AI ALF Quick Publish release New Statistics Available Without Affecting Existing Data Chats that are reopened from a snoozed or closed state will now be recorded as new cases, without overwriting existing data. This new case-based chat statistic helps you better distinguish chat flows and enables more accurate data analysis. Don’t worry — your existing chat statistics will remain unchanged. 🤗 Key Differences Between Existing Chat Sta

Workflow Editor Update - May 15th, 2025

Update Summary - Workflow Editor v2 - Marketing Revenue metrics added - Workflow Auto-transfer of call agents Simpler, More Flexible Workflow Setup We’ve completely revamped the workflow feature based on your valuable feedback. The update will roll out gradually by channel on Friday, May 9th or Friday, May 16th, 2025. - 📌 See the Structure at a Glance - Each step is summarized so you can instantly grasp the overall workflow. - 🔗 Clear Connections Between Steps - Click to view the next step, high