Channel Updates

Recommended

2026.01.30 Custom Reports Release

Update Summary - Build your own channel analytics dashboard - Update to Chat-level analytics - Set teams and tags directly within Rules - Import PDF files and articles from other Spaces Custom Reports: Build Your Own Analytics Dashboard 📍 Recommended for: Growth or Enterprise plan channels 📍 Release date: 2026-01-30 Use Custom Reports to create an analytics dashboard tailored to your channel’s goals. Choose the metrics you need, visualize them with the charts you prefer, and see only the data th

2025.12.26 ALF Statistics Update

Update Summary - Improvements to ALF Statistics - Send Kakao Brand message to non-friends - Cafe24 users can now use Task Recipes ALF Statistics: View Chat Lists by Funnel 📍 Recommended for: Channels using ALF 📍 Release date: 2025-12-22 You can click on each handling funnel and instantly view the list of chats within that funnel. You can also see which knowledge articles and tasks are referenced most. This update is especially helpful if you want deeper insight into chat flows using ALF Statisti

2025.11.25 Message Scheduling is Here

Update Summary - Schedule messages to send exactly when you want - Introducing AI Writer for faster, higher-quality responses - ALF Voice upgraded to v2 for more natural, customizable call experiences (only available in Korea) Schedule Messages for the Perfect Timing 📍 Recommended for: When you need precise timing for a message 📍 Release date: 2025-11-07 Sometimes you want to reply right away, but it’s too late at night to message a customer. Scheduled Messages take that worry away. Just choose

2025.10.24 Start Emails First + Sneak Peek of the Powerful ALF v2 ✨

Update Summary: - You can now start conversations with customers via email. - Learn everything about ALF v2, from its key features to success stories and pricing. - Cafe24 users can now send marketing messages related to coupons. Start Emails First in Channel Talk 📍 Who it’s for: Channels that use email for chats📍 Release date: October 16, 2025 The highly requested feature to start emails in Channel Talk is finally here! Before, you could only reply when a customer emailed first, but now, as lon