Channel Updates

Recommended

Bulk Customer Import Update – April 24th, 2025

Update Summary - Customer Management Support for importing customers via CSV file - Integration Cafe24 Hub supported without WMS integration - Meet Improved call metrics Import and Add Customer Information in Bulk You can upload a CSV file to import multiple customers at once. This is useful for adding members or leads to your Channel Talk contact list or for updating existing customer information in bulk. Please Note: - When importing customers, the number of managed customers (MU) may increase

2025.3.14 ALF - AI Assistant

Update Summary - AI ALF - AI Assistant Free Beta Service - Operation Call Wrap-Up Settings - Workflow Option to Exclude Chat Link in Text Messages Have a Question During a Chat? Ask ALF! Now, whenever you have a question, you can call ALF in an internal chat! ALF can instantly craft responses that resonate with customers and provide clear answers by referencing articles and FAQs. - How to enable: [Documents] → [Space Settings] → [General] → Enable 'Assistant' under [Activate ALF] - How to use: M

Improved Call Analytics - February 21st, 2025

Update Summary - Statistics Updated view of call statistics - AI Official launch of AI chat summary feature - Workflow Support for changing workflow triggers Check Call Analytics At a Glance You can now view important call statistics directly without the need to download or process the data. Use the call statistics feature to manage phone calls efficiently and easily share call status! - How to access: [Operation] - [Call Metrics] - [Total Performance] - Available Stats: inbound answer rate, out