Channel Updates
Recommended
09.29.26 TikTok DM Integration Available
Update Summary - View and reply to TikTok DMs directly in Channel Talk - View Amazon order information in chat - Search and edit Notion documents from CoS and ALF - Automate and manage your work with CoS Skills TikTok DMs Now Available in the Channel Talk Inbox 📍 Recommended for: Channels that receive customer inquiries through TikTok 📍 Available: August 27, 2026 Connect your TikTok Business account to manage customer 1:1 messages (DMs) from TikTok in the Channel Talk Inbox. You no longer need t2026.08.21 Update
Update Summary - Manage Amazon inquiries in Channel Talk - Share a single chat with other teams or external channels for collaborative handling - ALF Marketing proactively reaches out to customers Handle Amazon Inquiries in Channel Talk 📍Recommended for: Channels selling on Amazon 📍Release date: July 24, 2026 New integrations let you handle buyer inquiries from Amazon directly in Channel Talk, without switching between seller portals. Manage everything from one inbox. More Details - To install:2026.07.24 Update
Update Summary: - Article Suggestions Based on Chats (Beta): AI analyzes chat data and suggests articles to add or update. - Ask CoS Why ALF Responded That Way: Ask AI Chief of Staff to explain any ALF response and make edits directly. Article Suggestions Based on Chats (Beta) 📍 Recommended for: Channels looking to manage articles more efficiently 📍 Release date: 2026-07-22 (Wed) Now in open beta: AI analyzes your chat data and suggests new articles to create or updates to existing ones. It iden