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Update Note
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2024. 06. 27 Documents: Your Ultimate Knowledge Base
Documents Status updates, user guides, frequently asked questions, reviews, and even featured articles for a content portal. Quality content is critical to the customer experience, and now you can easily create, organize, and publish articles for your customers within the Channel Talk platform. Benefits of Documents No more subscribing to multiple tools to manage internal and external communication. With Channel Talk Documents, you can handle everything from counseling to document management in2024. 04. 25 Chanel Talk AI: Let's Talk Future
Introducing the future of customer service, Channel Talk AI :wave: Some features are coming later, and we've included descriptions of unreleased features to illustrate the potential of AI in the future. With Channel Talk AI, you can resolve issues without connecting to an agent in the following scenarios! Let our AI agent, ALF, handle routine inquiries so your team can focus on what truly matters. :wink: For example, consider a customer wanting to cancel an order: - ALF reads the customer's querUpdates before 2024. 04
Updates before April 2024 can be found on the page below :blush:. (Archive) Update Notes https://update.channel.io/