Category
Update Note
Channel Talk never stops! Check out our new features and roadmap 🙌
2024. 09. 12 Workflow Step Analysis
📈 Workflow Step Analysis Now you can manage your workflows with even greater precision! Analyze what your customers are most curious about and identify where drop-offs occur, allowing you to improve your workflows for more effective customer engagement. - Track customer actions at each step. Identify the most engaging parts of your workflow, where chats start frequently, and adjust your content and structure accordingly. - Each time you modify and publish your workflow, a new version of the step2024. 08. 08 ALF Updates
🤖 Introducing ALF Statistics! You can now easily monitor the interactions handled by our AI agent, ALF! By leveraging ALF's statistics, optimize your customer support by setting the most appropriate ALF for each scenario :blush: What Can You See in ALF Statistics? - View consultation details and counts by period and type. - See the ratio of consultations that ended without transferring to a agent. - Check customer feedback on ALF’s responses. - You can also sort FAQs based on the frequency of AL2024. 07. 25 Workflow: Design Complete Customer Journey
In the second half of 2024, we're rolling out a series of features that will make your conversations with customers more efficient and effective. We are excited to introduce Workflow which gives you a wide range of abilities to design and manage customer journeys, along with detail functions that allow you to enrich your operations. Features that work together for greater impact - Auto-assign agents and set hours of operation by team: Organize your agents differently based on the customers and s2024. 06. 27 Documents: Your Ultimate Knowledge Base
Documents Status updates, user guides, frequently asked questions, reviews, and even featured articles for a content portal. Quality content is critical to the customer experience, and now you can easily create, organize, and publish articles for your customers within the Channel Talk platform. Benefits of Documents No more subscribing to multiple tools to manage internal and external communication. With Channel Talk Documents, you can handle everything from counseling to document management in2024. 04. 25 Chanel Talk AI: Let's Talk Future
Introducing the future of customer service, Channel Talk AI :wave: Some features are coming later, and we've included descriptions of unreleased features to illustrate the potential of AI in the future. With Channel Talk AI, you can resolve issues without connecting to an agent in the following scenarios! Let our AI agent, ALF, handle routine inquiries so your team can focus on what truly matters. :wink: For example, consider a customer wanting to cancel an order: - ALF reads the customer's querUpdates before 2024. 04
Updates before April 2024 can be found on the page below :blush:. (Archive) Update Notes https://update.channel.io/