Update Summary
CallContinue Previous ConversationsKakaoTalkMulti-IntegrationAIMCPAIALF Call (Coming in August)
We’ll walk you through all the new features in the July update! (Korean language only)
Friday, July 25, 2025, 2:00 PM KST
Link: https://us06web.zoom.us/j/84255974830 (You can join from 1:50 PM.)
Now, multiple call records with the same customer are grouped in one phone chat window, making it easier to manage.
Recommended For:
Anyone who often wonders, “Did we call back?”
Anyone who wants to see the entire call history with a customer in one place
You can now connect and use multiple Chat Talkand Notification Talk accounts under a single Channel Talk account.
Recommended For:
Anyone managing multiple Kakao channels
Anyone who wants to link multiple Notification Talk and Consultation Talk accounts to one Channel Talk channel
MCP is the standard way to connect ALF Team with external tools. It automatically pulls in data to make your work easier.
Recommended For:
Anyone who wants to easily connect various collaboration tools like Notion or Linear to Channel Talk AI
Anyone who wants to automate tasks with a single natural language command, like “Find the July meeting notes in Notion and summarize them”
Coming in August
ALF answers incoming calls first, handling simple questions right away and connecting only the important ones to a live agent.
Recommended For:
Channels currently using Channel Talk’s call feature or ALF, or anyone interested in AI phone support (Korea only)
Teams that want to handle calls 24/7 with AI
Workflow Keep Your Workflow Steps More Organized
A new “Straight Line” option has been added to connector lines.A “Horizontal Layout” option is now available to tidy up step blocks.
Chat Search Macros More Easily, Preview and Edit During Chats
Quickly search macros in your inbox by combining keywords, and preview them right in the middle of a chat. Editing is also supported.In the settings screen, you can check usage stats and see who last edited a macro. Bulk delete is also available.
View Guide
Operation Search and Bulk Delete Operation Tags
Quickly find the tags you need, edit them, or clean up unused ones all at once.
Find the Perfect Workflow & Marketing Recipes More Easily
Use keyword search and auto-suggestions to find the recipes you need faster.Check out popular templates by industry too.
View Marketing Guide
Security Better IP Restrictions By Role
Enterprise customers, take note: you can now allow channel access only from approved IPs, reducing the risk of unauthorized logins.
You can also set different IP restrictions for each role.
Important Announcements: