Re-encoding can help when the original video or audio file is damaged, or when its format, codec, or encoding method isn’t compatible with the editor or export process.
The video file is corrupted
Video decoding fails
The file contains an unsupported video codec
Audio decoding fails
The audio decoder fails to initialize
There is an audio format error
E06: Video file is corrupted
E07: Video decoding failed
E11: Unsupported video codec
E31: Audio decoding failed
E33: Audio decoder initialization failed
E35: Audio format error
First, save the project where the issue is occurring by selecting [File] → [Save As...].
Create a new project and import the original file by selecting [New Project] → [Import Video & Audio].
When prompted, turn off [Transcribe], then click [Confirm].
Select all clips using Ctrl + A (Windows) or Command + A (Mac), or [Edit] → [Select Clips] → [All]. Then select [Merge Clips].
Before exporting, deselect [Enhanced Export], then export the video.
Reopen the project you saved in Step 1. Go to [File] → [Project Info] and replace the source video with the newly exported file.
If the issue continues after trying all the steps above, please contact us through the Vrew Chat Support.