ZEP Official Guide

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Host Settings(Space)

 

  • Enter the name of your Space. (Maximum 30 characters)

  • Enter a short description of your Space. (Maximum 80 characters)

  • You can customize your Space URL in the format [zep.us/@example].

  • Users can still access the Space with the original URL.

  • The custom URL cannot be changed for 30 days after it is updated.

  • This image appears as the preview when the Space link is shared.

  • Recommended size: 1040*680px, maximum file size: 1MB

  • When this option is enabled, this Space cannot be searched on ZEP or external portal services.

  • This logo image appears at the top of the loading screen.

  • Maximum size: 560*160px, PNG only, maximum file size: 1MB

  • You can change the color of the LOADING text on the loading screen.

  • You can change the animated image shown at the bottom of the loading screen.

  • Use a PNG file arranged in 1 row and 4 columns, with each frame sized 210px wide and 280px high.

  • You can set a password that users must enter to join the Space.

  • Enable Password Setting first, then enter the password.

  • Passwords can be up to 32 characters.

  • You can allow only logged-in users to enter the Space.

  • This option is available only when Allow Logged-in Users Only is enabled.

  • Only users with Admin, Staff, Editor, or Member permissions in User Management can enter the Space.

  • This option is available only when Allow Logged-in Users Only is enabled.

  • Only users who log in with an email account from the entered domain can enter.

  • Enter only the domain after @ in the email address. Example: gmail.com, naver.com

  • Use the Add button to register multiple domains. You can add up to 10 domains.

  • Users registered on the blacklist cannot enter the Space, regardless of their login status.

  • If you kick a guest user, that user’s IP address is added to the blacklist. After that, all users accessing from the same IP address cannot enter the Space.

  • Hosts can remove a user’s entry restriction from the blacklist in Kick Management settings.

  • Users on the blacklist cannot enter the Space until a host removes the restriction.

  • Only the Space owner can delete the Space using the [Delete Space] button at the bottom of the Security tab in Host Settings.

  • Click [Delete Space], then enter DELETE in the input window that appears.

  • Deleted Spaces cannot be restored under any circumstances. Please check carefully before deleting.

Entry

  • Saves the location where the user last left the Space, so they can enter from the same location next time.

  • Ask all users entering the Space to enter a nickname.

  • Users who are not logged in will enter with a random nickname.

  • You can display additional information, such as affiliation, job role, or group name, above each participant’s nickname.

  • You can show the control guide to users entering from a PC for the first time.

  • You can invite users as Space members or assign host permissions, including Admin, Staff, and Editor.

  • Only one user can have the Owner role.

  • Permissions can only be assigned to accounts that have logged in to ZEP before.

  • When you invite a member, an invitation email is sent to the entered email address. If the user does not receive the invitation email, ask them to check their spam folder.

Go to Permission Guide

  • Whitelisting lets you register multiple user accounts with a CSV file, allowing registered users to enter the Space without restrictions.

  • How to set it up

    1. Click the Download button to download the CSV file.

    2. Fill out the file.

      • Email: Only the email address of an account registered with ZEP can be used. (Required)

      • Name: The user will enter with this nickname. (Optional)

    3. Upload the CSV file.

Go to Whitelisting Guide

  • You can check Space visitors, visitors by map, chat count, object interactions, access environment, and other data in one place.

  • You can view and share data through a dashboard link without additional setup, making it easy to measure event performance.

  • You can connect Google Analytics to check daily Space visits and track data such as users’ average session duration.

Space Data Guide

  • Screen Recording is available only on the Enterprise plan. To use this feature, please contact us through this link.

  • Screen Recording lets you record screen sharing or video screens in a Space. After the recording ends, the user who started the recording receives a download link by email.

  • You can record up to 1 hour and 20 minutes at a time.

Go to Screen Recording Guide

  • You can download chat history from the last 7 days.

  • Data is saved automatically even when Pro or higher features are not being used.

  • File/Image Transfer is available only on the Enterprise plan. To use this feature, please contact us through this link.

  • You can send files and images through chat and direct messages (DMs).

  • AI responds in real time to questions entered by users.

  • Visit history can be downloaded for up to 30 days at a time.

  • Available records: email, nickname at entry, entry time, nickname at exit, exit time, session duration, total session duration

  • You can filter blocked keywords so inappropriate chat messages are not displayed.

  • You can register blocked keywords to apply to Space chat.

  • After saving the keywords, enter !destroyspace in the public chat to refresh the Space and apply the changes.

  • Separate multiple blocked keywords with commas (,) without spaces.

  • Keywords made up only of numbers or spaces cannot be registered.

  • You can enable ZEM gifting between users.

  • ZEM is a paid currency used to purchase avatar customization items or assets.

  • Gifted ZEM cannot be gifted again to another user.

  • You can copy Spaces you own from My Spaces.

  • Click the more options button for the Space you want to copy, then select [Copy Space] to start copying.

  • When copying is complete, a new Space is created with _Copy added to the original Space name.

  • Copying may take some time depending on the size of the Space. Even if no separate notification window appears, the copy process may still be in progress.

  • Some items are not copied when a Space is copied. Sidebar navigation settings, links, and apps are not included.