DK Help Center

My Package Is Marked as “Undelivered”

An “Undelivered” status indicates that a delivery attempt was made but was unsuccessful. In this situation:

  • Your package may be held at a local facility for about 2 weeks beyond the initial delivery attempt.

  • Please contact your local carrier for further instructions on arranging re-delivery or pickup.

  • Be sure to check any collection deadlines to prevent the package from being returned to the sender.