Category
Global Tracking
Where Is My Package
Where Is My Package? (How to Check the Delivery Status for Orders Placed a Month Ago) For Global Registered Airmail/ePacket shipments, please note that international delivery can take several weeks due to routing and customs procedures. A typical timeline is as follows: 1. Day 1–2: Your package is accepted in the origin country. 2. Day 2–3: It departs from the export office. 3. Day 2–4: It undergoes export customs clearance. After export, tracking updates might pause until the package reaches thWhen will I receive My package
When Will I Receive My Package? (Estimated Arrival Time and Delivery Expectations) Due to the nature of international shipping and customs procedures, carriers do not usually provide an exact estimated time of arrival. In general, delivery may take between 15 and 35 days after the package departs from the origin. Please allow for occasional delays and use our Global Tracking service for the latest updates.What means for delivery status
What Do the Delivery Statuses Mean in Global Tracking? Our Global Tracking system uses the following statuses to show the progress of your package. Each status is updated as your package reaches key points along its journey: - Requested : Your delivery request has been completed. Your package is either being prepared for shipping or is awaiting pickup. - At Warehouse : Your package has arrived at our warehouse in Korea and is being prepared for inspection. - Preparing : Your package has been insShowing "Not found"
Why Is My Tracking Number Showing “Not Found”? (How to Resolve Package Tracking Issues) If you see a “Not Found” status, it means no tracking data is available for the number you entered. Please try the following steps: - Verify: Double-check your tracking number for any typos. - Contact: Reach out to the seller or shipper to confirm the number. - Wait: It may take 1–2 days after shipment for tracking details to appear.Status Details
How Can I Track the Exact Location of My Package? (Real-Time Tracking and Status Details) International shipments are updated only at specific checkpoints. - A package’s location is recorded when it is scanned at a facility or hub. - Between checkpoints, detailed real-time tracking is not available. - Our system automatically updates as soon as the carrier provides new scans. Because of how international carriers and customs procedures work, exact real-time tracking is usually not provided.How to change the delivery address
How Can I Change the Delivery Address for My Package? Once a package has been shipped, changing the delivery address is generally not possible. If you need to update your address: - Contact your local transport company immediately and inform them of your request. - Alternatively, visit the official website of your local carrier for further assistance regarding address changes.How to request a Refund
I Didn’t Receive My Package – How Do I Request a Refund? Refund requests must be directed to the proxy service from whom you purchased your order. Our Global Tracking service only provides shipping information as reported by the carrier, and we do not handle order refunds. Please contact the proxy service directly to discuss your refund or replacement options.How Can I Get the Latest Update
My Package Tracking Status Appears to Be Stuck – How Can I Get the Latest Update? We understand that waiting for updates can be frustrating. However, international tracking relies on the carrier’s scanning at designated checkpoints. If your package appears stuck: - It may simply be between processing points. - Please check back later for updates, as new tracking details will be provided once your package reaches the next facility.Undergoing Customs Clearance
What Should I Do If My Package Is Undergoing Customs Clearance? Customs clearance is a routine process for all international packages. If your package is undergoing customs clearance: - Contact your shipping carrier for details on how customs procedures are managed in your country. - You may also reach out to the sender if additional documents or tax payments are required. - Typically, small packages may not incur customs duties, but high-value packages might require additional fees.My Package Is Marked as “Undelivered”
My Package Is Marked as “Undelivered” – What Steps Should I Take Next? An “Undelivered” status indicates that a delivery attempt was made but was unsuccessful. In this situation: - Your package may be held at a local facility for about 2 weeks beyond the initial delivery attempt. - Please contact your local carrier for further instructions on arranging re-delivery or pickup. - Be sure to check any collection deadlines to prevent the package from being returned to the sender.