Refund Policy

Channel Talk refund policy is divided into full refund, partial refund, and non-refundable items. Please review the refund policy below carefully.

A full refund, amounting to a 100% chargeback to the payment method used for your subscription, is available only if you have not used any services paid for after subscribing to the plan and if you request a refund to the Channel Team within 7 days.

A full refund is available if you meet the following unused criteria. (→ Request a Full Refund)

Plans

• "Unused" criteria:

  • MU: No customer data was stored in Contacts after a paid subscription

  • Basic seats: No manager was invited to the channel after a paid subscription

  • Operator seats: No user chat conversation opened after a paid subscription

Add-ons

• No actions or activations occurred from any Support bot or automation rules

• No marketing messages were sent

Prepaid Usage

• After the prepaid purchase, no bill has been generated, and no deduction has been made.

A partial refund is receiving a refund for the unused portion of your subscription period upon cancellation. Partial refunds are available only for plans and does not apply to prepaid usage for MUs, seats, and add-ons, nor to postpaid usage.

• How to get refund: Go and change the plan to [Channel Settings] - [Billing] - [Subscription] - [Subscription change].

Refund for Monthly Payment

• A refund will be deposited as a balance for the unused portion of the subscription period up to the refund date.

• We do not support a refund to the initial payment method. (→ Learn more about Balance)

Refund for Yearly Payment

• If you have received a discount for a yearly subscription or a coupon on a plan, the discounted amount will be deducted, and the remaining amount for the unused period will be deposited into your balance. (→ Learn more about Repayment for Discount)

• Refunds are not available if any deduction already occurred due to the use of MU, seats, or add-ons.

• Prepaid usage for operator seats cannot be utilized if you change to a higher plan (e.g. Early stage → Growth / Growth → Enterprise). You can use it when you return to the same plan, and a refund is not available for those seats.

• If you used more than the number of MUs, seats, or add-on features built into your plan, you'll be billed later.

• Refund does not apply to the usage that has already been used and billed postpaid.

• Withdrawal is available for your balance, including refunds you received. The penalty, amounting to 10% of the total withdrawal amount, will be applied.

  • The penalty arises from the arbitrary termination of the Channel Talk usage agreement (service subscription), and withdrawing the balance is considered a final indication of your intent not to resume using Channel Talk. Upon requesting a withdrawal, 10% of the refund amount will be deducted as a penalty.

• If you withdraw the full amount of the deposited balance from the bank transfer, the penalty does not apply.

• How to Withdraw

1. Submit the official withdrawal request form at the link below. Please allow 7-10 business days for processing.

2. Request withdrawal: https://forms.gle/LiSg7J7oxWmEW5dD9

Why do partial refunds return as a balance?

There are system hurdles and the fact that some countries process payment faster than others, we are providing refunds as a balance/credit.

Can I get a refund if I prepaid for usage and never used it?

You can apply for a full refund within 7 days if you have prepaid for MUs, seats, and additional services and have not used them. However, full and partial refunds are not available if you have been charged and the amount has been deducted due to a settlement.