Category
Chat Settings
Basic chat settings are gathered here. You can create a greeting message or set your operating hours.
Set Your Greetings
It is important that you have a welcome message as soon as the customer wants to talk. You can greet your customers by managing your greeting message that matches your brand’s aesthetic.Follow-up Notifications
Maintaining engagement with customers even after they leave your website is important for customer service. Utilize follow-up notifications to continue conversations and encourage return visits.Operator
You can assign operator seats to managers who will be handling chats & calls.Channel Operation Settings
You can customize your brand's operating hours, specify the response time for customer inquiries, and set chat management options during non-operating hours.Macros
Streamline the process of responding to frequently asked questions by creating macros. This maintains a consistent tone and approach, regardless of which manager is answering.