SNKRDUNK Help Center

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Sneakers Guidelines

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Please list your item(s) in a condition that meets all of the following requirements:

  • The item must be new and unused (test fitting in the store at the time of purchase is acceptable).

  • The shoe box, the items itself, and the accessories must be clean and undamaged.

  • The shoe box and all accessories must be present.

    *The bags for the accessories may be included or not.

  • When an item is available in both Asian and US/European sizes, and EP model sizing each types of sizes will not be listed separately due to SNKRDUNK being a platform for private transactions.

Please select the correct listing information for size, style, condition of the item(s) (if applicable) and so on.

Incorrect listing information may result in cancellation of the transaction and a cancellation fee (10% of the price) may be charged.

Please also refer to the following page for details on the rules and information for all items to be listed for sale.

【Clarks】

The size chart shown at the bottom of the SNKRDUNK item page may differ from the official Clarks size chart.

We apologize for the inconvenience, but we ask that you list your items in US sizing in accordance with the official Clarks size chart.

【Items released in sizing standards other than 0.5 cm】

As a basic rule, all sneakers handled by SNKRDUNK are sized in 0.5cm intervals.

For the sneakers below, dedicated size charts are available for the handling of sneakers that are released in special sizing (other than half size increments).

Make sure to check the sizing handled by SNKRDUNK before purchasing your items.

  • Sneakers with sizes 3XS-XL

  • Asics sneakers (in intervals of 0.25cm)

  • NORTHWAVE(EU)

  • Atlantic Stars(EU)

If you are not sure which size to choose, please feel free to contact us.

information@snkrdunk.com

*We do not handle New Balance items classified by width size.

In addition, please kindly check the following page for the sizes of the listings.

【Salomon】

Salomon sometimes releases items with similar designs under the same model number, even if the detailing is different.

Since Salomon officially designates items with matching model numbers as equivalent items, SNKRDUNK handles Salomon items by model number in accordance with their official policy. When listing your item, after checking its model number, please list it on the item page with the matching model number.

【RTFKT×NIKE Collaboration items】

Due to inconsistencies in the sizes of the sneakers themselves and the T-shirts that come with them at the time of primary distribution, all RTFKT x NIKE collaboration items cannot be listed as “Brand-new”.

*Check the RTFKT Official Website for information on the relevant items.

【New Balance “Reconsidered” items】

All New Balance “Reconsidered” items are to be listed in the used category.

In addition, since the shoebox for “Reconsidered” items does not have the style code and size stated on it and it is different from the shoebox that is originally included with the item, please select ”Box not included” when listing your item. *Japanese app version only

For the above reasons, and since used items cannot currently be listed on the international version of the SNKRDUNK app, we are not able to accept the listing of New Balance “Reconsidered” items as “Brand-new” items.

【EP Models】

EP (Engineered Performance) models can be listed on the regular item page.

Please note that we do not have a separate item page for EP models.

Luxury brand items

Luxury brand items may have different style codes even for the same model, depending on the size. Only the style code for one size is listed on the product page.

If there are multiple style codes for a specific model, other style codes (sizes) can be listed on the product page as “brand-new”.

Please select the size from the product page that matches the item model in your possession when listing your item.

In addition, some listing rules other than the above may be different for luxury items. Please understand this in advance.

*Collaboration items with luxury brands also fall within this scope.

Depending on the listing method, the objects that are considered accessory to a transaction may differ.

Please list your items from the listing method that meets the eligibility criteria listed below.

※There may be accessories that are required or not required depending on the sales channel or the item itself.


【Required accessories】

  • Shoe Box;

  • Accessories that come from primary distribution channels (not including accessories listed in “Not required accessories”);

  • Tissue paper with special printing or special design;

  • Plastic shoe trees.

【Not required accessories】

  • Store bags, store stickers and patches

  • Manufacturer tags (such as black tags)

  • Plain tissue papers

  • Paper shoe trees

  • Delivery slips, receipts, and other similar documents

  • Accessories that may vary depending on the primary distribution channel (such as stickers and similar)

  • Accessories not included in the primary distribution channel, such as authenticity certificates and similar.

*For more information, please check the Guidelines for listing items page.


【Shoelaces, keychains and more】

Shoelaces and keychains (including ball chains) are all handled as required accessories for brand-new items.

Please note that even if the bag in which the accessories were included into has been discarded or has been detached from the sneaker itself, the item may still be listed as new.

【Tissue paper】

Sneakers can be listed even if they are missing plain tissue papers, since such items are not handled as accessories.

Conversely, in the case of special tissue papers with designs printed on them, they are handled as necessary accessories when listing an item as brand-new.

【Shoe Trees】

Paper shoe trees are not handled as accessories and may be included or not.

Plastic shoe trees are handled as accessories and must be included.

Minor stains and scratches, which can occur at the time of manufacturing, are often found in the products handled by authorized dealers, and for this reason items that present such conditions are considered by SNKRDUNK to be within quality standards for all available listing methods.

However, should the damage be extensive enough to detract from the design of the item itself, such condition will be considered to be outside our standards for brand-new items, so we ask that you choose the appropriate listing method based on the condition of the item.

In addition, for more details about item quality, please check the links below.

Damaged Box Guideline

Sneakers Quality Guideline

【Insoles】

Some sneaker models are authenticated by removing the insoles using a special device.

Please note that minor fraying may occur when removing the insole.

Since the removal of the insole is also performed in general authenticity appraisal, and since this causes minor fluffing in such situations as well, we do not report to our customers regarding the removal of the insole. *In the unlikely event that damage is caused during the insoles removal process by SNKRDUNK, we will cancel the transaction and compensate the seller for the price of the product (payout)

【Yellowing due to aging】

Items that have been been manufactured and have been on the market for more than 5 years may presenting yellowing due to aging.

Items that present minor yellowing or color migration that may have occurred due to long-term storage can be listed as brand-new.

Items that present intense yellowing, or with a difference in the degree of yellowing on the left and right sides, are considered to be outside our standards for brand-new items and cannot be listed as brand-new.

【Shoe crumbling (hydrolisis) due to aging】

Items that have been been manufactured and have been on the market for more than 5 years have a high possibility of presenting shoe crumbling (hydrolysis) due to aging.

Please also note that since the presence of shoe crumbling (hydrolysis) can only be confirmed when the item is worn, SNKRDUNK considers this to be a point that is not subject to inspection.

However, items that are visibly deteriorated or have multiple signs of age-related damage cannot be listed as new, so please be sure to check the condition of the item before listing the item as brand-new.

【Non-standard items】

Items that were deemed as non-standard by the manufacturer will have a “B” stamp on their inner size tags: “B

Please list items that fall under this description as “Used”.

In addition, please make sure that the presence of the engraving or stamp is made clear by adding this detail to the listing information.

*”B” = B grade item

【About items contained in bags】

Items that contained in bags instead of boxes, as long as the item itself is new and unused, can be listed even if the aforementioned bag has already been opened.

However, if you list an item that is still within its unopened packaging, SNKRDUNK will open the bag to check the product itself during the authentication process. Please understand this in advance.

In addition, if the item’s bag has been opened and the actual item we receive is different from the listed item, we will confirm with the buyer whether or not they wish to continue the transaction.

The following items cannot be submitted for listing.

  • Items that are suspected of being replicas

  • Item from brands that are not registered on SNKRDUNK

  • Store bags, store stickers and patches

  • Custom products that may infringe on trademarks, copyrights, or other intellectual property rights

  • Item with handwritten autographs or handwritten illustrations on them

  • Novelty goods, commercial samples and other not-for-sale items

  • Items purchased at a Nike Employee Store (EMPLOYEE STORE, ES)

  • Items with "vAn" stamped on the size description part

  • Items with missing size and quality tags

  • Items with markings and stamp marks on the sneakers themselves that are not confirmed at the primary distribution stage

  • Items that have been worn (excluding in-store test fitting)

  • Items with stains/damages/deformations/discolorations that are different from the individual differences

  • Items with boxes that present excessive crushing or tearing

  • Items with missing accessories

  • Items with excessive wrinkling, pilling, etc.

  • Items with strong odors (e.g. cigarette smoke, perfume, mothballs, etc.) that are different from the item's original smell at the time of primary distribution

  • Items that have a "B" stamp on their size notation area

  • Items that cannot be confirmed to be functioning

  • RTFKT×NIKE collaboration items

  • Items that are stained by insects or mold

SNKRDUNK is committed to eliminating the distribution of counterfeit products.

A violation fee (50% of the total sales price) will be charged for highly malicious sales, such as items that are judged to be counterfeit or items that have been previously identified as counterfeit (or banned) and then re-listed.