What should I do if I shipped the wrong item or forgot to ship an accessory?
Please contact us via the relevant transaction chat as we need to understand the situation. Please also share the following information:
Name of shipping carrier used for re-shipping the item.
The tracking number for the additional shipment.
If you have the correct item/accessory that you forgot to include, please ship it again to the address below and notify us as soon as the item has been shipped.
Shipping address
15 Pioneer Walk, Pioneer Hub, Singapore, 627753
Contact: 60250157
Name: SNKRDUNK (ID: ****◯◯ accessory)
*Please replace “◯◯” with the number assigned to the relevant transaction (transaction ID).
*We are unable to answer questions by phone, so please contact us via email or the relevant transaction chat from the SNKRDUNK app.
We ask for your cooperation in scheduling shipments to arrive on weekdays, as packages cannot be received at the Authentication Center on Saturdays, Sundays and national holidays.
Please contact us via the respective transaction chat message as we need to understand the situation as soon as possible.