Category
For Sellers
FAQs about shipping for sellers.
Prohibited behaviors and precautions for packing and shipping
Prohibited behaviors --- ■Do not send the package using an address or name other than the registered one. Please make sure to ship your item using the name and address registered with SNKRDUNK. Shipping with a different name and address will result in the item not being able to properly link to its respective transaction and may result in the cancellation of the transaction. Also, please do not send items purchased on other websites directly to SNKRDUNK. *Sellers are responsible for the shippingHow to pack sneakers
■ Please be sure to use cardboard boxes. Please be sure to use cardboard boxes to protect the shoe boxes from tears, scratches, and dents. Also, please use cardboard boxes that are appropriate for the size of the shoe boxes. ■ Please pack the items with care. Please use bubble wrap or packing paper (cushioning material) to properly fill any gaps. Please do not use flyers, newspapers, etc., as they may cause color migration to the item. ■ Please make sure that all accessories are included in theAre there specific requirements for shipping carriers?
For sellers in Singapore There are no specific requirements for shipping carriers when shipping your item. Please note that we require a tracking number to be entered at the time of shipment, as delivery problems may occur. Please be sure to take note of the tracking number and provide it to us at the time of shipment. If you have difficulty entering the tracking number due to reasons such as loss of the shipping slip, please contact us with the name of the shipping courier along with the shippiCan I send my items from outside of Singapore? (For sellers in Singapore)
For sellers who are residing in Singapore, shipping your items from outside of Singapore is not allowed as it takes longer than usual for the item to arrive. If the arrival of an item is delayed due to it being shipped from outside of Singapore, which leads to a transaction cancellation, a cancellation fee will be charged to the seller and the item will be sent back with the seller covering the shipping fee. Please understand this in advance.I sold my item. What address should I ship it to?
Please ship your item to the following address. Shipping address 15 Pioneer Walk, Pioneer Hub, Singapore, 627753 Contact: 60250157 Name: SNKRDUNK (ID: ◯◯) *Please replace “◯◯” with the number assigned to the relevant transaction (transaction ID). *We are unable to answer questions by phone, so please contact us via email or the relevant transaction chat from the SNKRDUNK app. *You cannot bring your item directly to our authentication center. Please be sure to arrange for a shipping carrier to shCan I ship items together with items listed on other accounts, such as those of family members or friends?
We do not allow items to be shipped together with items from other accounts. We uses the tracking number provided at the time of shipment notification and the information on the shipping label (waybill) to link the items to their respective transactions. We do not allow items of different seller accounts to be shipped together, as we cannot properly link the items to their respective transactions if the sender's account information and tracking numbers do not match. Please understand in the unliDo I need to prepare a separate commercial invoice before FedEx pickup?
When booking a FedEx pickup to ship your item to the SNKRDUNK Authentication Center, the commercial invoice data is automatically sent to the institutions that verify the invoices, so there is no need for you to prepare a separate invoice. For this reason, rest assured that, in general, the FedEx driver should not ask you to submit a commercial invoice.