Account Help

How can I change my email address, password, and username? How to delete my account? I want to cancel my subscription. What is the difference between a paid and a free account? Can I transfer or sell my SOUNDRAW account to someone else?

How do I update my email, password, or username?

You can make all those changes on your account page. To change your email address, password, or username, click on the downward-pointing 🔽 arrow below each respective field, and you will be able to make the necessary modifications.

How do I delete my account?

Please keep in mind that you can continue to enjoy SOUNDRAW's features without a paid account, under our free plan, without any additional costs. You can check your current subscription status through your account page. However, if you wish to delete your account, do take note on the following: - Any remaining credits will be immediately removed once your account is deleted. - Any songs saved in your favorites, as well as all other data attached to them, will also be deleted. If you understand t

How do I cancel my subscription?

You can cancel your subscription from your account page. Even if you cancel, you will still be able to download songs until the day before your next billing date.

What happens if I cancel my subscription?

You will still be able to download songs until the end of your billing cycle. Additionally, you can keep monetizing any songs that you downloaded while subscribed to our services. However, please note that once you reach out to the date of your next billing cycle, you will lose access to download songs. For example, if your account page shows that the "Next Billing Date" is May 15, 2023, and you cancel your subscription on May 10, 2023, you will be able to download songs until May 14th. Starting

What is the difference between a paid and a free account?

Our paid users acquire the license to download and use their songs. All details can be found on our license page. While there is no free trial of our license, creating a free account is a great way for you to experience SOUNDRAW and see all features it has to offer, including customization and favoriting songs to save your favorite compositions!

Can I transfer or sell my SOUNDRAW account to someone else?

No — transferring or selling your SOUNDRAW account is not allowed without permission. If you have a legitimate reason to transfer ownership (for example, a company account changing hands), please reach out to us directly for approval at support@soundraw.co.jp

Can I pause my subscription instead of canceling?

Yes, SOUNDRAW allows you to pause your subscription if you need a temporary break. Pausing retains your account settings and preferences, ensuring a seamless experience upon return. To pause your subscription, navigate to your Account Dashboard and select the appropriate option. Keep in mind that while your subscription is paused, access to premium features will be temporarily suspended.

How do I reactivate my account after canceling?

Reactivating your SOUNDRAW subscription is straightforward. Simply log in to your account and navigate to the subscription section to select and purchase a new plan. Upon reactivation, you'll regain access to all premium features and can continue creating and downloading music. Please note that while your account data is retained, any unused time from your previous subscription does not carry over. If you have further questions or need assistance, feel free to reach out to SOUNDRAW's support t

How do I change my subscription plan?

You can upgrade or downgrade your subscription plan at any time through your Account Dashboard. Simply log in, go to the subscription section, and choose the plan that best fits your needs. Any changes will be applied at the start of your next billing cycle. For assistance, feel free to contact our support team.