Target Audience: Channels using email integration with the Channel Talk inbox
Starting Thursday, January 15, 2026, Channel Talk will strengthen its policy limiting high volumes of incoming emails. This change is intended to prevent unnecessary emails from reaching the Channel Talk inbox in cases where a specific sender delivers large volumes of spam or automated reply emails.
Please rest assured that this update will not affect normal customer inquiry scenarios, and you can continue using the service as usual.
◼ Effective Date
After 6:00AM EST on Thursday, January 15, 2026
◼ What’s Changing
When email inbox integration is enabled, the email processing limit will now be applied per individual sender (customer email address).
Note: Emails sent by team members from Channel Talk are not affected by this limit.
◼ Email Throughput Limit Policy
Each sender (customer email address) can process up to 30 emails
Each incoming email consumes 1 unit of capacity
Consumed capacity is automatically replenished at a fixed rate
Before:
1 unit replenished every 2 seconds (up to 30 units)
After:
1 unit replenished every 1 minute (up to 30 units)
If all capacity is consumed, incoming emails from that sender will be temporarily blocked until capacity is replenished.
◼ Recommendation
If your setup receives a large number of automated emails from the same sender within a short period (for example, within 1 minute), or if you receive auto-reply emails, incoming emails may be limited due to capacity exhaustion. In such cases, you can still check those emails directly in your external email inbox.
If you have any questions, please feel free to contact us through Channel Talk.