ZEP Customer Support

thumbnail
Category

Update notes for 2024

24. 11. 14 Added features, such as changing map order

Editor - Improved the map editor to allow changing the map order. - Click the three horizontal lines icon next to the map name and drag it to the desired position. - Enhanced the UI to reduce confusion when installing a portal to navigate to an external Space. - Simplified the settings screen to require only necessary information, enhancing usability.
24. 11. 14 Added features, such as changing map order

24. 11. 08 Editor update

Editor An editor-related update has been made, and the main updates are as following details. Update details: - Restrictions on background image, front screen, and object size have been applied. - Background image, front screen: 4,096*4,096 px - Object Image: 1024*1024 px Files exceeding the specified size cannot be uploaded, but the map size can be created larger than 4096*4096 px. This update is a measure to improve overall stability, and for smooth usage, please proceed with map editing accor
24. 11. 08 Editor update

24. 10. 24 Free banner update

Play - When using a Free space, a banner will be displayed at the top center of the Play screen indicating that you are using the Free plan. - To remove this banner, you need to make a payment for the plan. Settings - The entry map settings has been moved to the map editor. - You can now select the entry map directly in the map editor. - The option to "Always start from the entry map" can also be selected in the map editor. - You can delete a map by clicking the trash can icon in the top right c
24. 10. 24 Free banner update

24.9.26 Payment update (Introduction of lump-sum payment)

Payment The service billing structure has been reorganized as previously announced. Lump-sum payments have been newly released. Instead of subscribing you can now pay for certain periods (1 day, 3days, N months) and we will inform you of any important policies and precautions. Introduction of lump-sum payment A one-time payment plan (1 day, 3 days, N months) and payment methods have been added. - For short-term use, such as events (1-3 days), the pricing has been adjusted so that you do not have
24.9.26 Payment update (Introduction of lump-sum payment)

24.8.27 Settings have been improved overall

Play You can now share your current location when inviting other users A feature has been added that allows users to share their current location with others. However, if the "Settings > Always start at entrance map" feature is enabled, this feature cannot be used. Change chat mode when switching to full screen video When you switch the video to full screen on PC, the chat window automatically changes from bubble view to full view. Users can change the chat window back to bubble view if needed.
24.8.27 Settings have been improved overall

24.7.23 Audio / Video Settings Change

Settings Audio / Video Settings Change - A 'Disable Audio/Video' mode effective for optimization has been added. - When you use this mode, Audio/Video boxes will not appear on the play screen. - However, if you switch from the "Do Not Use All" mode to another mode, the Space will refresh. Remove the 'Automatically give spotlight to host' feature - The feature that automatically grants the host a spotlight upon entering the map will be removed. - Please grant the spotlight function to each user w
24.7.23 Audio / Video Settings Change

24.6.26 A spotlight status check feature has been added

Play After our major update, changes have been made to improve usability based on feedback. Notice function The location of the notice function has changed. The notice function, which was previously located at the botttom of the sidebar, has now been moved to the top of the sidebar. Changes have been made to make it easier to realize whether any updates were made. Chat changes - The default chat interval value has been set to 0.5 seconds to prevent spam. - We have fixed the issue so that the bub
24.6.26 A spotlight status check feature has been added

24.6.4 ZEP Major Update

Common - Space Settings > Sidebar Settings - The sidebar cover image, invite friends, and fix sidebar settings will be removed. - The invite friends feature will always be activated. - Map Settings > Chat Settings - The (1) hide chat window and (2) hide entry notification message settings will be removed. - To prevent confusion, PA chat bubbles will now be displayed with a gray border. - Features not activated by the host are not visible in the sidebar. PC Chatting - Design change: The chat back
24.6.4 ZEP Major Update

24.5.23 Added “Forbidden Keyword” filter ON/OFF function

Settings Switched the “Show Additional Information” feature to free The premium feature that allows you to add additional information is now free. When you turn on this feature, you can add detailed information such as affiliation, student ID number, and MBTI over the participant's nickname. Added “Forbidden Keyword” filter ON/OFF function You can now turn the forbidden word filter off. The profanity filter is a default filter provided by ZEP that filters out vulgar language entered in chats and
24.5.23 Added “Forbidden Keyword” filter ON/OFF function

24.5.2 Multiple Choice Quiz Open

Official App Added Quiz Creation Widget - A feature has been added to conveniently create quiz questions. - The Quiz Creation Widget can be found in quiz games (Golden Bell, OX Quiz, Multiple Choice Quiz, Quiz Race). Usability upgrade - Use the Tab key to easily enter text. - You can copy and paste data from another file. - Pressing the 'Save' button will save the file you were editing even after the game ends. - If you have a pre-made file, try uploading the file. It will be uploaded all at onc
24.5.2 Multiple Choice Quiz Open

24.4.25 Official Objects Added

ZEP-Script - onSidebarDeactivated API modification - Added an event listener in the script to receive app closing events from the side bar. - App.onSidebarDeactivated.Add(function (player) {}) Official Objects - Small, medium-sized nature objects - Vehicle objects - Lamp objects 3 - Terrain objects Decorate your own space with new objects! Small, medium-sized nature objects Vehicle Objects Lamp objects 3 Terrain Objects Bug&Improvement play - Sidebar Settings > Map Settings > Other [Poking Funct
24.4.25 Official Objects Added

24.3.28 Quiz Game Lobby Whale Expansion App Release

Editor Connection Environment Our Editor is optimized for PC environment. Accordingly, we have disabled the feature that allowed access from tablets via web links. We would like to ask for your understanding and cooperation as we work to improve the usability of our Editor. Please make sure to use our Editor on your PC. Unable to save when using a non-working YouTube link YouTube link contains URLs that do not work properly. The following links do not work. 1. YouTube that is live → Share button
24.3.28 Quiz Game Lobby Whale Expansion App Release

24.3.14 Premium Plan Price Change Notice

Payment Premium Plan Price Change Notice As previously announced, the price of the Premium Plan has changed. (link) Now, in addition to monthly payments, an annual payment option has been added. By purchasing the premium plan with an annual payment, you can use it at a 16% discount compared to monthly payments. Official Space Quiz Lobby Map Release The Quiz Lobby map, which allows you to move to various quiz game maps, has been released. In the Quiz Lobby map, you can move to Quiz Racing, OX Qui
24.3.14 Premium Plan Price Change Notice

24.2.29 Copy Space Feature, Text object Improvement

Home Copy Space Feature - The [Copy Space] feature has been added. - This feature is only available to the Space's Admins or Owners. When copying is complete, the copied Space is created with the name of [Space name_Copy] - To copy my Space, click the three dots next to the Space you want to copy then click the [Copy Space] button, and the Space will be immediately copied. - If the Space is large, copying may take a long time. - You might not see an alert window while copying is in progress and
24.2.29 Copy Space Feature, Text object Improvement

24.2.15 Photo Taking App Launch

Official App Photo Taking App Launch NEW A new photo-taking app has been launched that allows you to take photos after events and lectures. - Arrange users in the space in a line, triangle, heart, square, or tree shape to easily take photos. - Take a screenshot after placing the users using the shortcut key (Ctrl+F12) - You can create various shapes depending on the number of participants. - You can hide user nicknames to take cleaner photos. Schedule App Improvement The Schedule App, which allo
24.2.15 Photo Taking App Launch

24.2.6 Traffic Distribution Criteria Changes

Payment Added section for ZIP code entry When making payments with ZEP in a company, considering the cases where 'address' or 'postal code' information is needed for internal documentation on invoices, the payment process has been updated to allow the optional entry of ZIP codes. After registering your card, a field to enter your postal code will be displayed before payment. If you complete the payment with the postal code entered, the ZIP CODE will be displayed on the invoice. Settings Traffic
24.2.6 Traffic Distribution Criteria Changes

24.1.25 OX Quiz Game Update

Official App Live Q&A App update - Admins can request all users in the map to launch the app when starting Live QnA. - A feature has been added that sends a notification to the Admin when a new question is uploaded. Official Mini-Game OX Quiz Game update We have improved the OX Quiz to be more easy to use. [User] When you choose OX, the choice I made is marked as the center label, allowing for real-time confirmation. [Admin] Admins can check the answers to the questions they have created. [Addit
24.1.25 OX Quiz Game Update

24.1.23 Spotlight Settings Update

Spotlight Settings Update When video conference mode is activated and the Spotlight is enabled, the feature [See videos of all participants when spotlighed] which is available only on PC (web exclusive) is provided. Once this feature is activated, the spotlighted user can view the video boxes of all participants in the same map. Now, you can view the video boxes of all participants on the same map regardless of distance/area! Bugs & Fixes - :joystick:Play - When a widget is opened by a script or
24.1.23 Spotlight Settings Update