Shopping FAQ

We will provide you the shipping information of the package including the tracking number by email after the package has been shipped.You can check the delivery status by entering the tracking number included in the email using the tracking page below.

https://www.post.japanpost.jp/int/ems/delivery/(Japanese)

https://www.post.japanpost.jp/index_en.html(English)

  • Tracking information may not be reflected depending on the destination country. In this case, you may contact your local carrier for confirmation.

  • Tracking information may have a delay of several hours to half a day until it is updated.Please acknowledge beforehand.