officehour Guide

Issue voucher

officehour2026-05-29

The voucher feature allows you to select a registered voucher and apply it to a customer. By navigating to the [Settings > Voucher Management] menu, you can check the currently added voucher list and find the button to add new vouchers.

  • Add Customer: Click this option if you are issuing the voucher to a brand-new customer who is not yet registered in the system.

  • Load from List: Search for and select the recipient from your existing customer roster.

  • Select Voucher (Required): Click the dropdown menu to select the specific item you wish to issue from the pre-created voucher list.

  • Verify Detailed Information: Upon selection, the total amount, number of sessions, and price per session of the chosen voucher will be automatically displayed.

  • Configure Payment Method: Use the dropdown menu on the right to select the copayment or payment method (Example: Credit Card, etc.) used for the voucher issuance.

  • Select Date: Choose the date from the calendar on which the voucher is actually issued or becomes effective. (Defaults to the current date)

  • Set Time: Adjust the time dropdown menu on the right to record the exact time of issuance.

  • You can input any special notes or tracking reference numbers related to the voucher issuance.

  • Up to 128 characters can be freely entered.

  • Verify that all entered information is accurate.

  • Click the [Complete] button at the bottom to finalize the issuance process.

  • If you wish to stop, simply click the [Cancel] button or close the window.


  • Click the Add Voucher button located at the bottom of the dropdown list.

To add a voucher, select the [Add Voucher] button in the top right corner, then choose the voucher type. By default, the following voucher types are provided:

  • EAP

  • Other

The detailed voucher settings screen will open based on the selected voucher type. Among these, the basic information items are mandatory.

Basic Information (Required Items)

  • Voucher Type

  • Voucher Name

  • Grade

These items serve as the baseline for voucher identification and settlement, so they must be entered or selected.

  • You can configure the price per session according to the voucher's pricing types.

  • Clicking the [Add Price Type] button allows you to generate multiple vouchers with different pricing types all at once, up to a maximum of 3.

  • Set the number of provided sessions and the session duration.

  • The voucher will be utilized based on the provided session count and duration configured here.

The items below can be optionally configured as needed:

  • Voucher Coverage

  • Service Location

  • Additional info such as Service Area

Tip: You only need to set the items that apply to your operational methods or institution policies.

  • The newly created voucher has now been added to the voucher selection dropdown list!

  • Please return to “1. When Issuing a Pre-made Voucher to a Customer” to proceed with the issuance.