officehour Guide

Unpaid Menu

officehour2026-05-29

In the Unpaid menu, you can check customers who have incurred outstanding balances during the selected period, and track exactly how long they have remained unpaid. This menu allows you to grasp the collection status of outstanding balances at a glance and add tenders immediately.

  • Default Screen View: By default, the screen displays a list of customers who incurred a Partially paid status during the current month relative to today's date.

  • Custom Period Designation: Using the period selector feature, you can set your desired timeframe to look up only the Partially paid records that occurred within that specific period.

  • Track Elapsed Time: For each customer, you can check the elapsed time to see how much time has passed since the outstanding balance occurred.

  • Instant Add Feature: When you hover your mouse over the row of a customer whose tender you want to add in the Partially paid list, the Edit Payment button will appear.

  • Tender Processing: By selecting this button, you can immediately proceed with the tender processing for the incurred outstanding balance.

  • Select Multiple Customers: You can check and select multiple customers at once from the Partially paid list.

  • Send Smart SMS: You can instantly send Smart Text messages, such as outstanding balance notifications, targeted at the selected customers.