スニーカーダンク|よくある質問

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English guidelines

I want to know the shipping procedure of "スニダンらくらく便".

Please bring your items to one of the following locations and follow the procedures. For details, please refer to "this page" as well. 【The shipping method】 ・宅急便(60-200サイズ) ・宅急便コンパクト(専用BOX) ・ネコポス(A4 厚さ3cm以内) 【Place of drop-off】 ・Yamato office ・FamilyMart ・PUDO Station 【Shipment Procedures】 1. Select "Sunidan Rakurakubin" from "1. 発送方法・持込の選択" (Select Shipping Method/Drop off) when selecting a scheduled shipping date. 2. Select "宅急便(60-200サイズ)", "宅急便コンパクト(専用BOX)", or "ネコポス便(A4 厚さ3cm以内)" from "2.発送

How to ship by "宅急便コンパクト(らくらく便)" Takkyubin Compact (Rakuraku-bin)

When you use "宅急便コンパクト" (Ta-Q-Bin Compact), you will need a special box. Please purchase a box at your nearest Yamato retail store or a convenience store. For details on where to purchase the special box, please refer to the "Yamato Transport website". 【Shipping fees】 Shipping fees for 宅急便コンパクト(Ta-Q-Bin Compact) differ depending on membership rank. 【Compatible sizes】 ・Ta-Q-Bin Compact thin-type box: 24.8 cm (length), 34 cm (width) ・Ta-Q-Bin Compact special box: 20 cm (length), 25 cm (width), 5 c

Guidelines for listing items for sale

SNKRDUNK has guidelines for each item category in order to ensure that sellers and buyers can list and purchase items safely and securely. Items that violate our guidelines or the rules listed in the related articles may be cancelled even if a transaction has started. Also, cancellation fees (10% of the price) will be charged if the transaction is cancelled. We ask that all users confirm each of the following statements and use the our service in accordance with all rules and guidelines. Steps f

Sneakers Guidelines

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used". Also, the guideline standards for item quality vary depending on the listing method and item categories. Please list your items in the item categories according to the quality of your items. In addition, for eligible items, please list them according to the rules stated below: Conditions for listing sneakers Brand-new and complete items should be listed as brand-new, and other items should be listed as used. BRA

Streetwear Guidelines

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used". In addition, the guideline standards for items quality vary depending on the listing method and item categories. Please list your items in the item categories according to the quality of your items. In addition, please follow the rules listed below to list relevant items for sale. 【Items included in the “Streetwear” category】 ・Sweatshirts, hoodies, jackets, T-shirts, knitwear, bottoms ・Socks, underwear ・Hats ・Ot

Damaged Box Guidelines

For sneakers and shoes, we consider the original box, with the correct style code (model number) and size, to be part of the product. Please list your item accurately in regards to the box condition as well as the presence/absence of accessories. If the actual condition of the box does not match the listing information, we will confirm the condition with the buyer and ask if they want to continue with the transaction. Please note that if the item is cancelled for this reason, it may be returned

I want to drop off the item at SNKRDUNK store.

You can bring items to the SNKRDUNK store by selecting "店舗持ち込み" when selecting the scheduled shipping date. You will not be able to drop the item off at the store, if you bring other items that are not scheduled for drop off, or if you bring an item that was requested by the SNKRDUNK management office to be reshipped to the authentication center. All customers, regardless of rank, can use the bring-in acceptance service at either SNKRDUNK DROP Shibuya Store or SNKRDUNK DROP Shinsaibashi Store. S

I want to drop off the item at Marui store.

If you wish to bring your item to Marui store, please bring it to the "トルダス" (trds) or online shopping pickup/return counter at the applicable Marui store and follow the instructions below. Please tell the store staff that you are bringing in SNKRDUNK item. 【Bring-in procedure】 1. Bring the item to the "Online Shopping Receipt/Return Counter" of the selected store within the time limit for bringing in the item. *Packing materials are available at each Marui store, so please bring in your item as

Product Quality Guidelines

SNKRDUNK has established quality guideline standards for each category to ensure that you can list and buy item with no worries. Please see below for more information. *Quality standards for luxury brand items (including collaboration items) are different from others. *Regarding luxury brand items on SNKRDUNK, you can check them by tapping the “+” button at the bottom center of the app screen and then tapping “ハイブランド商品を出品” (“List Luxury Items”). 【Sneakers】 ・Quality Guidelines for New Sneakers ・Q

Quality Guidelines for New Sneakers

Product conditions such as minor stains, scratches and similar can be often found even in items purchased from authorized retail stores. Such conditions may be due to the nature of the materials used, or may have occurred during the manufacturing and distribution process. For this reason, such conditions will be deemed to be within the range of SNKRDUNK’s guideline standards for brand-new, authentic items. Please check below for details on individual standards. 【Precautions】 ・Please confirm the

Quality Guidelines for New Streetwear

Product conditions such as minor stains, scratches and similar can be often found even in items purchased from authorized retail stores. Such conditions may be due to the nature of the materials used, or may have occurred during the manufacturing and distribution process. For this reason, such conditions will be deemed to be within the range of SNKRDUNK’s guideline standards for brand-new, authentic items. Please check below for details on individual standards. Precautions ・Please confirm the li

Quality Guidelines for Used Sneakers

When listing an item in the Used category, it is required to select a “Item condition” corresponding to its state and to upload pictures of the item. Please select the condition level that is closest to the actual state of the item in your possession. If the selected condition level does not match the actual condition of the item, we will confirm with the buyer at the time of authentication whether or not the transaction can continue. Please note that, if the transaction is cancelled, we may ret

Quality Guidelines for Used Streetwear

When listing an item in the Used category, it is required to select a “Item condition” corresponding to its state and to upload pictures of the item. Please select the condition level that is closest to the actual state of the item in your possession. If the selected condition level does not match the actual condition of the item, we will confirm with the buyer at the time of authentication whether or not the transaction can continue. Please note that, if the transaction is cancelled, we may ret

Quality Guidelines for Trading Cards (Single Cards)

When listing an item in the Used category, it is required to select a “Item condition” corresponding to its state and to upload pictures of the item. Please select the condition level that is closest to the actual state of the item in your possession. If the selected condition level does not match the actual condition of the item, we will confirm with the buyer at the time of authentication whether or not the transaction can continue. Please note that, if the transaction is cancelled, we may ret

Guidelines for Packing and Shipping

SNKRDUNK has established shipping and packaging guidelines to ensure a smooth transaction process. Shipping and packing that is not in accordance with the guidelines may result in a delay in the completion of the transaction, or the cancellation of the transaction depending on the circumstances. To prevent possible problems, please check these guidelines before proceeding with the shipping and packing procedures. About Packaging SNKRDUNK has established guidelines for the condition of items in o

Prohibited behaviors and precautions for packing and shipping

Prohibited behaviors 【Sending a package using a name and address other than the registered one is prohibited】 Please make sure to ship prepaid using the name and address registered with SNKRDUNK. Shipping with a different name and address will result in the item not being able to properly link to the transaction and may result in the cancellation of the transaction. Please refrain from shipping items that were purchased on other websites directly to the authentication center. *The seller is resp

How to pack Sneakers

You must always use cardboard boxes Please be sure to use cardboard boxes to prevent tears, scratches, or dents in the shoe boxes. Also, please use cardboard boxes that are appropriate for the size of the shoe boxes. Pack securely Use bubble wrap or packing paper (cushioning material) to properly fill any gaps. Please refrain from using flyers, newspapers, etc., as they may cause color migration to the item. All accessories should be included in the package. Please include all accessories for th

Quality Guidelines for Used Luxury Items

When listing an item in the Used category, it is required to select a “Item condition” corresponding to its state and to upload pictures of the item. Please select the condition level that is closest to the actual state of the item in your possession. If the selected condition level does not match the actual condition of the item, we will confirm with the buyer at the time of authentication whether or not the transaction can continue. Please note that, if the transaction is cancelled, we may ret

The tracking number and shipping charges differ from when the item is shipped and when it arrives at SNKRDUNK Authentication Center (Rakuraku-bin).

When using "スニダンらくらく便" (Sunidan RakuRaku-bin), if the actual package size exceeds the expected package size, Yamato Transport may change the size to the correct size and charge the customer for the size difference in shipping costs. In this case, Yamato Transport may also change the shipping slip number (tracking number) to reflect the change in size. 【Cases where the box size is oversize】 ・The weight exceeds the expected weight limit. ・The sum of the height, width, and depth exceeds the expecte

Shoes Guidelines

Listings on SNKRDUNK are grouped in two main categories: "Brand-new" and "Used", and the listing requirements and required information differ depending on each category. *Only trading cards are available in the “Used” category on the international version of the SNKRDUNK app. In addition, items in this category are currently only available for purchase. (Listing used items is not available on the international version of the SNKRDUNK app.) When listing, after making sure to check the item(s) you

Figures, plastic models Guidelines

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used". In addition, the guideline standards for items quality vary depending on the listing method and item categories. Please list your items in the item categories according to the quality of your items. In addition, please list smartphones and games in accordance with the rules listed below. Conditions for listing Brand-new and complete items should be listed as brand-new, and other items should be listed as used. B

Game Consoles, Smartphones and Apple devices Guidelines

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used". In addition, the guideline standards for items quality vary depending on the listing method and item categories. Please list your items in the item categories according to the quality of your items. In addition, please list smartphones and games in accordance with the rules listed below. Conditions for listing Brand-new and complete items should be listed as brand-new, and other items should be listed as used. B

Trading card Guidelines

Listings on SNKRDUNK are categorized in two main categories: "Brand-new" and "Used". Also, the guideline standards for item quality vary depending on the listing method and item categories. Please list your items in the item categories according to the quality of your items. In addition, please follow the rules listed below to list your items for sale. Conditions for listing trading cards BRAND-NEW Please only list trading card boxes/packs (with the exception of some promotional packs) as ‘brand

Quality Guidelines for Trading Cards (Box & Packs)

Items with minor stains and scratches can be often found in products purchased from authorized retail stores. These may be due the nature of the materials used, or have occurred during the manufacturing and distribution process. For this reason, this condition will meet SNKRDUNK’s guideline standards for a brand-new, authentic item. Please see below for details on individual standards. Precautions ・Please confirm the listing requirements in the Trading card Guidelines ・The descriptions in the It

How to pack Streetwear Items

Use appropriate packing materials To prevent damage or wrinkling to the item, please ship using appropriately sized packing materials. Please be sure to use cardboard boxes for items that are likely to be damaged, such as watches and Be@rbrick. Clothing items, including luxury brands, may be shipped in a manner other than cardboard boxes as long as they are packaged in a way that prevents wrinkles, stains, and other damage. Please ship by traceable shipping so that we can check the shipping stat

How to pack Trading Cards

Due to the material of the product, we ask that trading cards be packaged carefully. Please pack and ship according to the following procedures to prevent tears, folds, etc. from occurring to the item during transportation. * There are any tears, folds, or other defects that cannot be seen in the posted images, we may cancel the transaction. 1. Put the card in a card sleeve. 2. Put the card sleeve in a hard case. 3. Cover the hard case with cushioning material 4. If multiple cards are shipped in

How to ship by "ネコポス(らくらく便)" Nekoposu (RakuRaku-Bin)

"ネコポス" (Nekopos) is available for parcels that are within the size limits accepted by "ネコポス" (Nekopos). Please use packing materials that fit within the specified size limits. 【Shipping fees】 Shipping fee is 240 yen nationwide (tax included). 【Compatible Sizes】 ・Size (Maximum): Length: 31.2 cm or less, Width: 22.8 cm or less ・Size (Minimum): Length: 23 cm or more, Width: 11.5 cm or more ・Thickness: 3.0 cm or less ・Weight: 1 kg or less 【Important Notes】 ・Kakugata 2 Gou envelope (33.2 cm (L) x 24.