Customer Help Center

We apologize for any inconvenience. Please test your internet speed with this link.

Also, the following tips might be helpful in solving your problem.

  • Restart your PC

  • Turn off your security software (if you use any)

  • Change your browser to Chrome

  • Change your device (PC, smartphone or any other laptop)

  • Change your network method (e.g., from using WiFi to your smartphones' tethering)

Please contact us via support@soundraw.co.jp if the problem persists.