Customer Help Center

  1. Go to your Account Page.​

  2. Click on Change payment method & Download receipts.​ In the Payment Details section.

  1. Locate the transaction for which you need a receipt and c​lick on the link symbol (marked in pink below) associated with that transaction.​​

  1. Click "Download receipt".

  1. Click "Allow" if a pop-up window appears asking for permission to download.

  2. Check your downloaded file at your local file or any place you selected. The receipt is titled "Receipt-0000-0000" (*The numbers are allocated to you, so this is just an example).

Note: If your subscription began before March 2024 and you cannot access your receipts through the account page, please contact us at support@soundraw.co.jp for assistance.