8-1. 🌎 Feature-Based Guide (English Version)

In this hands-on training session, participants will use VideoStep’s editing features to edit a sample video and gain practical experience. This is a valuable opportunity not only for beginners but also for current users to learn more effective ways to utilize the platform.

How to Download

1. Click the three-dot menu at the bottom right of the video.

2. Click the “ダウンロード(Download)” button to save the file to your computer.

As of the August 22, 2025 update, the editing interface has been redesigned.

For instructions on using the new editor, please watch the video below.

You can switch languages using the [Translate] button at the bottom of the video player (24 languages supported).

https://app.videostep.io/manuals/9a54a89f-5225-4393-819b-59c24e462539

Video editing in the old editor can be performed by following the steps below.

1. Uploading Videos and Images

2. Adding and Deleting Slides

3. How to Rearrange Videos and Images in the Editing Screen

4. Trim & Divide

5. Entering Post Titles and Slide Titles

6. Shape and Text Insertion Feature

7. How to Set Subtitles

8. AI Voiceover Settings

9. Image Capture Feature

10. Thumbnail Settings

11. Publication Settings

12. Re-Editing

There are two types of help and support available within the VideoStep service:

This serves as the user manual for VideoStep, providing documentation on initial setup, features, and recent updates.

You can contact the VideoStep support team directly.

This is available for any questions, feature requests, or if you encounter any issues.

We typically respond within one business day—and often within just 5 minutes. Please don’t hesitate to reach out!

Details on how to use each of these support options are explained below.

We will now explain in detail how to use each support method.

How to Access the Help Page

On our help page, you can find guides on how to use various features as well as information about the latest releases.Please check it from the link below:https://docs.channel.io/supportcanvas/ja

You can also enter a feature name in the search bar on the help page to view detailed instructions.

How to Contact Support Chat

1. Click the "？" icon at the bottom right of the home screen.

   

2. Select the category (①–④) that matches your inquiry. ①　Check how to use VideoStep ②　 There is a problem/technical issue ③　Request for a new feature ④　Reach out to the VideoStep support team for assistance

   

3. Send your question. ① We will connect you with our support team, so please send your inquiry. ② Our support hours are from 10:00 AM to 5:00 PM (JST). However, if a support representative is available outside these hours, we will do our best to respond. Inquiries are handled in the order they are received, so we kindly ask for your patience. We typically respond within an hour, but you will receive a reply within one business day at the latest.

   

4. The support team will respond within one business day at the latest.