Update Summary
View and reply to TikTok DMs directly in Channel Talk
View Amazon order information in chat
Search and edit Notion documents from CoS and ALF
Automate and manage your work with CoS Skills
Recommended for: Channels that receive customer inquiries through TikTok
Available: August 27, 2026
Connect your TikTok Business account to manage customer 1:1 messages (DMs) from TikTok in the Channel Talk Inbox. You no longer need to switch back and forth between TikTok and Channel Talk, making it easier to manage customer conversations in one place.
Personal accounts cannot be connected. Only TikTok Business accounts are supported.
Customers must message you first before you can reply from Channel Talk.
Available: September 10, 2026
The Amazon app is even better. When a buyer inquiry comes in after integration, the order number, ASIN, SKU, product name, and inquiry title are organized into an internal message so you can view them directly in the conversation.
You can also open PDFs and image files sent by buyers in User Chat, and files attached in Channel Talk can be sent back to buyers.
Recommended for: Teams looking to streamline a wider range of tasks with CoS Available: Varies by feature
Here are some of the latest features added to CoS, giving you even more ways to get work done.
Image generation: Describe the image you want, and CoS can create an image for blog thumbnails, social media posts, event announcements, and more. After reviewing the result, you can ask CoS to refine it by changing the brand colors, copy, or other details.
Scheduling tests: Use the Run Now button to test scheduled tasks before their scheduled time. You can also view execution history categorized by success or failure. For recurring executions, you can set the execution location and permissions yourself.
Response timestamps: See the date and time of a CoS response at the bottom of each answer. You can also hover over your own messages to see when they were sent.
Response sources: CoS now automatically displays links to the guide documents it used as sources at the bottom of its responses. Customers can click the links to check the original content themselves, making responses more trustworthy.
Recommended for: Teams that manage work documents in Notion
Available: September 14, 2026
Connect Notion to let CoS or ALF find and read Notion documents, create new pages, and edit existing content.
With CoS, team members can request tasks using natural language. With ALF, you can connect Notion functions to Tasks and use them during customer conversations. CoS uses personal connections, while ALF uses channel-wide connections.
Connect Notion from [Channel Settings] > [App Store] > [Notion].
CoS: Ask something like, “Find and summarize the refund policy in Notion.” CoS will search, retrieve, and summarize the relevant content.
ALF: Connect search and retrieval functions to a Task to automatically provide guidance based on your Notion documentation during customer conversations.
Recommended for: Channel team members who are tired of explaining the same recurring tasks to CoS over and over
Available: September 14, 2026
A Skill is a set of instructions you give CoS in advance, such as “When this happens, handle it this way.” Save frequently used instructions as a Skill, and CoS can follow them whenever you call on that Skill, without needing you to explain everything from scratch.
Now, team members can create and save their own Skills and choose which Skills to use directly during a conversation. You can create up to 100 personal Skills for your own use and up to 100 shared Skills for everyone on your channel.
Go to [AI CoS] > [Personalization] and click + Create a CoS Skill in the top right. You can also ask CoS to create a Skill for you directly during a conversation.
For example, ask, “Create a Skill that can search for similar customer conversations.” CoS will draft the Skill name, situation, and instructions for you.
Skill names can only contain Korean characters, lowercase English letters, numbers, and hyphens (-). (Example:
weekly-report-template)Skill names can be up to 64 characters long. Hyphens cannot appear at the beginning or end, or be used consecutively.
Type / in the AI CoS input field to see your personal and shared Skills.
Scheduled for: October 16, 2026
A new pricing edition is launching for customers who want to use the latest AI features. Your current plan will remain unchanged and available after October 16.
The plans will be reorganized into Startup, Business, and Enterprise plans.
Effective: October 1, 2026
Under Meta’s updated policy, messages sent within 24 hours after a customer’s initial message were previously free. After the policy change, these messages will also incur charges once a Meta payment method is registered.
This change takes effect October 1, 2026. To continue using the service without interruption, make sure to register your Meta payment method in advance.
Available: August 27, 2026
Previously, changes to ALF settings such as Rules, Tasks, Knowledge, and Deployment would not appear for other members until they refreshed the page. Now, when another member of the same channel makes a change, a “Settings have been updated” notification appears in real time.
Any content you are currently editing will not be overwritten automatically. The latest version is applied only when you select Refresh from the notification.
Available: September 8, 2026
The Analytics menu has moved from the Team tab to the Customers tab. Since the metrics in Analytics are based on customer data, Analytics has been moved so that customer-related features can be accessed together in one place.
For 14 days after the update, Analytics will appear in both tabs. Selecting Analytics from the Team tab will automatically take you to Analytics in the Customers tab.
Team tab: Team Chat / Notebook / Documents / Drive / Analytics / FinanceCustomers tab: Inbox / Analytics / Contacts / Support / Marketing / Make a Call
Available: September 17, 2026
You can now choose whether conversations should enter the Inbox based on actions customers take on Instagram, helping you manage incoming messages more efficiently.
Open a conversation from messages sent directly on Instagram: Conversations can now be opened from messages sent through Instagram rather than Channel Talk. This also includes messages sent automatically through external tools.
Available: September 17, 2026
For team member roles with the “Conversations assigned to me as an assignee or follower” permission, you can now configure the Inbox to show only information related to conversations actually assigned to them.
This can be useful for teams that operate separately by branch, allowing agents to focus more closely on the conversations assigned to them.
Available: September 18, 2026
The criteria for counting views and clicks, as well as the period used to recognize goal achievement, are being updated to make marketing performance and contribution to goals easier to understand.
For marketing created before September 18, you can continue to view both the new and old versions of the statistics after the new criteria take effect.
Available: September 18, 2026
The payment method previously displayed as “Credits” will now be displayed as “Points.” The functionality remains the same; only the name is changing. This change also applies to customers who remain on their existing plans.
Available: September 18, 2026
Previously, you could only send text through Phone User Chat messages, Workflow SMS actions, and ALF Task SMS nodes. You can now attach images and send MMS messages through all three.
Image attachments are not supported for marketing messages. Each message costs 100 PU to send.
Available: August 27, 2026
Email User Chats detected as spam are now collected in the Spam Inbox instead of the main Inbox. While in the Spam Inbox, ALF, Workflows, and auto-assignment do not run. If a message is determined not to be spam, it can be restored.
Available: August 27, 2026
When an ALF Task pauses at an agent approval node, waiting for approval, the request appears under [ALF] > [Approvals].
Instead of having approval requests scattered across multiple conversations or relying on Team Chat notifications, you can review them all in one place and approve or reject them directly.
Available: August 31, 2026
Choose the format that best fits your message: Wide List for displaying multiple updates, Commerce for highlighting a single product, or Carousel Commerce for showcasing multiple products in a swipeable carousel.
These formats are available for both one-time messages and campaigns.
Available: September 8, 2026
The Notebook home screen has been redesigned. Add frequently used notebooks to Favorites so you can access them quickly without searching through a growing list of notebooks.
You can also delete or move unused notebooks individually or in bulk.
Available: September 10, 2026
Send test versions of SMS, AlimTalk, and Brand Messages to yourself or a number you enter manually to preview how the message will appear on a phone before launching a campaign.
You can check the message body, buttons, links, and personalized values. You can send up to 10 test messages per channel per day for SMS and Kakao.
The following apps are now available for integration. See each app’s guide for detailed setup instructions.
Notion
TikTok
Shopify: ALF can handle order lookups, cancellations, returns, and exchanges.
Shopee: Connect the app to look up and cancel orders directly in Channel Talk and reply to product reviews.