Update Summary
Telegram integration is now available
Olive Young Global integration is now available
Recommended for: Support teams managing inquiries through Telegram bots or support accounts connected via Secretary Mode
Release date: October 30, 2026
New integration for Telegram lets you manage customer inquiries directly in Channel Talk. View and reply to Telegram messages from a single Channel Talk Inbox without switching between platforms.
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Installation path: Channel Settings → App Store → Install the Telegram app
Telegram: Receive customer inquiries and reply directly from Channel Talk. Messages sent from your connected Telegram support account also sync to Channel Talk. Send and receive photos and files, and view edited messages as internal notes in the existing conversation. You can connect a regular Telegram bot or a support account using Secretary Mode. Group chats, message deletion and read status syncing, and playback of stickers, voice messages, and videos are not supported.
Recommended for: Merchants selling through Olive Young
Release date: October 5, 2026
New integration for Olive Young lets you handle buyer inquiries directly in Channel Talk. Manage customer inquiries from a single Channel Talk Inbox without switching back and forth to each marketplace's seller center. This is also available for the Olive Young Global website.
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Installation path: Channel Settings → App Store → Install the Olive Young app
Olive Young: Reply directly to product Q&A inquiries in Channel Talk. During a conversation, use the
/stockcommand to check product stock. You can also configure ALF to send the first response to product Q&A inquiries automatically. Business inquiries can be viewed in Channel Talk, but replies must be sent through Partner Office.
Recommended for: Channels that want to help website visitors find the right pages faster
Coming November 5, 2026
Visitors no longer need to navigate through multiple menus to find what they're looking for. Press Cmd+K (Ctrl+K on Windows) to open the search window, then select a result to jump straight to the relevant page. Channel Talk automatically collects website information and adds it to Knowledge, so you can start using Quick Search without additional development or setup.
How to Set It Up
[Channel Settings] → [General Settings] → [Install and Configure Button] → [Web Button Settings] → [Quick Search]
Things to Know
Quick Search is enabled by default. If your website already uses Cmd+K as a shortcut, the two functions may conflict. Check your Quick Search settings if needed.
Quick Search is available on desktop only.
You can control whether website content appears in search results through Customer ALF's website knowledge settings. Disabling Quick Search Reference won't affect ALF's responses.
To prevent illegal spam messages, the Korea Internet & Security Agency (KISA) requires verification that the person sending messages is the actual account owner. In line with this requirement, Channel Talk now requires email verification using your login email address before you can send one-time marketing SMS messages. You only need to verify once per login session.
Please check your login email address before sending one-time marketing SMS messages. For more details, see the notice.
Previously, you could create and use custom skills directly in CoS. Support for CoS Skills was temporarily discontinued starting October 29. We're planning to relaunch the feature in an improved form and will share more details once the timeline is confirmed. See the notice for details.
As more external partners and outsourced support agents collaborate within defined scopes, we've expanded Team Chat permissions to help you manage access more securely based on each person's role.
Team Chat permissions have been reorganized into Full Access and Restricted Access. You can now configure whether each role can view team member profiles and invite team members. Existing roles retain their current permissions. Newly created roles have team member invitation permissions disabled by default.
Previously, you had to configure whether each integrated app appeared on the Front home screen separately in its integration settings. You can now manage the visibility of all apps in one place: [Channel Settings] → [App Store] → [Integration Settings]. Check and toggle the visibility of multiple apps from a single screen.
Release date: October 29, 2026
If you operate separate channels for different brands or teams, you can now use the same company email domain (e.g., @company.com) across multiple channels. Email settings are managed independently for each channel, so changes made in one channel won't affect the others.
Release date: October 8, 2026
Add the email addresses or domains of frequently contacted clients and partners to your trusted senders list to help prevent important emails from being marked as spam. This setting applies only to emails received after the sender is added. If an email is already in your spam folder, move it to your Inbox using [Not Spam].
Settings path: [Channel Settings] → [Integrations] → [Email] → [Chat Settings] → [Add Trusted Sender]
Release date: October 21, 2026
When you connect Cafe24 or Shopify, order and product data sync to Channel Talk, allowing you to analyze your store data with AI CoS. Simply ask CoS questions like “Which products sold the most last month?” and it will retrieve and analyze the relevant data for you.
If data isn't displaying correctly, go to the Data Sync tab and click [Import] to retrieve any missing data. For Cafe24, you can import orders from the last 1, 3, or 6 months. Due to Shopify's policies, Shopify orders can only be imported for the last 60 days.
Data Sync path: [Channel Settings] → [App Store] → [Cafe24] or [Shopify] → [Data Sync]
Release date: October 22, 2026
In ALF Tasks, you can now add up to 10 buttons for agents to choose from at the approval step, instead of being limited to just Approve or Reject. Each button can lead to a different workflow, with options like "Approve All," "Partially Approve," "Needs Further Review," or "Refund Not Available."
Release date: October 15, 2026
You can now manage notebook access more securely by setting granular permissions so only the right team members can view your data. For each data source, you can grant separate permissions to write queries and view results. Notebooks can be shared with Viewer, Editor, or Owner permissions.
To access notebook data, members need the appropriate role, notebook permissions, and data source permissions.
Release date: September 17, 2026
You can now share notebooks using external links. Members with Editor or Owner permissions can generate a link, allowing recipients to view the latest run results of a published notebook without logging in to Channel Talk.
External viewers can only view the notebook, so you can share analysis results securely. If you disable sharing, access through existing links is blocked immediately.