Update Summary
Schedule messages with recurring options
Filter and download ALF chats
Recommended for: Channels that send recurring messages via User Chat or Team Chat
Release timing: February 24, 2026
You can now set scheduled messages to repeat automatically at a chosen interval. Once scheduled, messages can recur daily, weekly, or monthly, with an optional end date.
This feature is available in both User Chat and Team Chat, making it easy to send regular announcements or reminders.
How to set it up:
Click the dropdown (∨) next to Send in the message input → Custom → Does not repeat, then configure your recurrence settings.
Recommended for: Channels using ALF Customer
Release date: February 6, 2026
You can now filter the list of chats shown in the ALF Chat Resolution Funnel based on your preferred criteria. Instead of relying on fixed filters, you can narrow down chats by date range, responder (e.g., ALF or agent), chat tags, and more.
The filtered list can also be downloaded as-is for further analysis or internal sharing.
Learn more
Click on the Chat Resolution Funnel to apply filters such as date range, responder, or chat tags.
You can download the filtered chat list by clicking the download button on the right side of the chat list.
The downloaded file contains the same data as the Chat Statistics export.
For more details, please refer to the guide.
Recommended for: Channels using ALF VoiceRelease date: February 9, 2026
We’ve improved several interactions to make ALF phone conversations flow more naturally. This update reduces cases where calls end while waiting for a customer response and ensures ALF’s guidance messages are delivered more reliably.
What’s improved
You can now set a Silence Wait Time, which keeps the call connected for a set period even if the customer doesn’t reply.(Path: [AI] → [Deploy] → [Call] → [Call Settings])
When a customer speaks while ALF is answering, you can choose whether ALF should stop or continue through the Allow Response Interruption setting.(Path: [AI] → [Deploy] → [Call] → [Quick Deploy] or within the ALF Customer Response action in the IVR workflow)
Reduced silent gaps when ALF performs knowledge searches.
ALF now applies your configured tone and manner settings even when delivering information found through knowledge search.
Effective date: February 13, 2026
When a customer or team member sends a message in a different language from yours, the “View Translation” option will appear in a new location.
Before: Displayed below the message
Now: Displayed to the right of the sender’s profile
Release date: February 13, 2026
In the mobile User Chat screen, swipe left or tap the chat room name at the top to open the side panel. You’ll now see order history and snippets displayed together, so you can quickly access key information during chats, making mobile support even more efficient.
Release date: February 13, 2026
A “Date & Time” field has been added to the daily results view in External Transfer History, allowing you to see exactly when each transfer was sent.
Release date: February 27, 2026
You can now monitor network, device, audio, and video quality in real time during a call. If issues such as poor connection or microphone errors occur, a notification will appear.
After the call ends, you can select the issue type and submit a report along with diagnostic data, helping you quickly identify and resolve the cause.
How to check:
Open Diagnostics within the Meet screen
Click the Report button after the call ends
Release date: February 27, 2026
You can now upload chat tags and macros in bulk using an Excel file, instead of adding them one by one manually.
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